Assistant Administrator - Investor Services

Purpose of the Job

Develop your expertise in Investor Services while supporting a diverse portfolio of fund clients and investors across a range of fund structures. In this role, you'll gain valuable exposure to investor onboarding, KYC and due diligence processes, fund operations and regulatory requirements, helping to deliver an exceptional experience for clients and investors alike. You'll work closely with internal teams, investors and stakeholders to ensure onboarding activities, investor transactions and key deliverables are completed accurately and efficiently. This is an excellent opportunity to strengthen your technical knowledge, build confidence in a client-facing environment and develop a rewarding career within a collaborative and fast-paced financial services business.

Main Responsibilities

• Support the onboarding of investors by collecting, reviewing and assessing KYC and due diligence documentation in line with regulatory and internal requirements.
• Maintain accurate investor records and data within internal systems, ensuring information remains complete, current and reliable.
• Coordinate investor transactions and fund activities, including distributions and related investor servicing processes.
• Prepare and deliver client and investor reporting requirements in line with agreed timelines and quality standards.
• Collaborate with Accounting and other internal teams to support capital activity, distributions and broader fund administration processes.
• Develop a strong understanding of relevant regulatory frameworks, client structures and governing documents to support informed decision-making.
• Act as a key point of contact for investor queries within your area of responsibility, building positive and professional relationships.
• Monitor potential risks, uphold internal policies and procedures and escalate issues appropriately to support effective risk management.

#LI-EM1
#LI-Hybrid

Knowledge, Skills and Experience

• Educated to A-Level standard or equivalent; a degree in Business Administration, Finance or a related discipline would be advantageous.
• Strong communication and interpersonal skills, with the ability to build effective relationships with investors, clients and colleagues at all levels.
• Well-organised and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy and high-quality standards.
• Proactive and solutions-focused, with the confidence to take initiative, exercise sound judgement and contribute positively to team objectives.
• Collaborative, adaptable and eager to learn, with a genuine interest in developing a career within investor services and financial services.
• Desirable: Exposure to investor onboarding, KYC/CDD processes, fund administration or related financial services activities.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
  Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.