Assistant Bakery Manager

Position Overview
The Assistant Bakery Manager supports the Bakery Manager in overseeing all bakery operations, ensuring high-quality baked goods, attractive merchandising, and exceptional customer service. This role assists in driving sales, maintaining food safety standards, and leading the bakery team in a fast-paced production and retail environment.

Key Responsibilities Bakery Operations

• Assist in managing daily bakery production, including baking, packaging, and product replenishment
• Ensure consistent availability of fresh, high-quality baked goods
• Support ordering, receiving, and inventory control processes
• Monitor shrink and implement actions to minimize waste

Merchandising & Sales

• Maintain clean, well-stocked, and visually appealing bakery displays
• Execute ad plans, seasonal features, and promotional items
• Ensure accurate pricing, labeling, and product signage
• Support custom cake orders and special customer requests

Food Safety & Quality

• Ensure all bakery products meet company quality and freshness standards
• Follow all food safety, sanitation, and handling guidelines
• Maintain proper storage, labeling, and temperature control
• Ensure department is audit-ready at all times

Customer Service

• Provide friendly, engaging, and helpful service to customers
• Assist customers with product selection, custom orders, and recommendations
• Resolve customer concerns quickly and professionally
• Promote bakery items, seasonal features, and specialty products

Leadership & Team Development

• Assist in supervising, training, and coaching bakery associates
• Delegate daily tasks and ensure completion of workload
• Support hiring, onboarding, and performance development
• Step into leadership role in absence of the Bakery Manager

Qualifications

• Previous bakery, food service, or retail experience preferred
• Knowledge of baking processes and food handling practices
• Strong organizational and time management skills
• Ability to work in a fast-paced, production-focused environment
• Leadership and communication skills

Working Conditions

• Frequent standing, bending, and lifting up to 50 lbs
• Exposure to warm kitchen and production environments
• Flexible schedule including early mornings, evenings, weekends, and holidays

Success Measures

• Product quality, freshness, and presentation
• Sales performance and shrink control
• Food safety and audit compliance
• Customer satisfaction and custom order execution
• Team productivity and overall department efficiency