Assistant Boutique Manager/BM - High End Jewelry (Macau)
Location: Macau
Employment Type: Full-time, Permanent
Reporting To: Senior Management
Industry: Luxury Jewellery
Key Responsibilities
- Sales & Business Development
- Develop and execute sales strategies to exceed revenue targets in Macau market
- Identify and cultivate relationships with high-net-worth individuals and VIP clients
- Analyze market trends and competitor activity to identify growth opportunities
- Oversee all sales operations and client portfolio management
Team Leadership
- Recruit, train, and mentor boutique sales team (2-4 associates)
- Implement sales training programs on product knowledge and luxury service standards
- Monitor team performance and provide coaching for continuous improvement
Client & Brand Management
- Host private viewings and exclusive client events
- Ensure flawless execution of brand standards in all client interactions
- Resolve escalated customer service matters with discretion
Operations
- Manage inventory levels and product allocations
- Prepare regular sales reports and market analysis
- Coordinate with marketing on local campaigns and activations
Requirements
- Macau Permanent Resident status
- 5+ years luxury jewelry sales experience
- 2+ years in sales management/team leadership
- Fluency in Cantonese and English (Mandarin preferred)
- Established network with Macau's luxury clientele
- Experience working in integrated resort retail environment
- Exceptional interpersonal and negotiation skills
- Keen eye for luxury market trends
- Professional appearance and demeanor
- GIA certification or equivalent gemology training is good to have