Assistant Boutique Manager - Zürich (f/m/x)

Your contribution:

Client and Business Development

• You will build and develop a loyal clientele by leveraging CRM tools, including Salesforce, to strengthen client relationships and drive repeat business.

• You will develop a strong client portfolio, identify new prospects, and maximise the potential of our broad product assortment.

• You will capitalise on our brand equity through impactful visual merchandising, in-boutique events with local ambassadors, and partnership activations.

• You will plan and execute engaging boutique events that create memorable client experiences in an inclusive atmosphere.

• You will identify opportunities for improvement by understanding client needs, analysing market trends, and monitoring competitor activities.

• You will ensure impeccable after-sales service in line with company standards and contribute to a seamless client journey.

Team Management and Reporting

• You will foster a client-centric mindset within your Squad to deliver the highest standards of customer experience.

• You will translate business objectives into clear, achievable team and individual targets, monitoring performance and driving results.

• You will report to the local headquarters, providing regular updates on boutique performance, business developments, and key priorities.

• You will monitor daily performance and relevant KPIs, manage the boutique budget, and identify opportunities to improve commercial results.

• You will create a positive and inclusive work environment, empowering and coaching your team according to individual needs.

• You will ensure exceptional brand and product knowledge across the Squad through ongoing coaching, training, and development.

• You will identify, recruit, and develop talent to strengthen the team and support future growth.

• You will ensure the team consistently represents the Breitling image, including adherence to uniform standards and brand guidelines.

• You will balance strong people leadership with a hands-on approach to sales and client engagement.

You will fit well to our Squad if:

• You have at least 3 years of experience in boutique management, ideally within the luxury industry.

• You have proven experience in people management, including coaching, developing, and motivating a team.

• You have strong organisational skills and the ability to manage multiple priorities in a dynamic retail environment.

• You have excellent communication and interpersonal skills, with a strong client-centric mindset.

• You are a collaborative team player who leads by example and inspires others to deliver their best.

• You have an established network within the luxury industry and understand the importance of clienteling and relationship building.

• You are comfortable working with KPIs, analysing business performance, and managing budgets.

• You are proficient in Microsoft Office, particularly Excel and PowerPoint.

• You are fluent in both English and German, written and spoken.

Do you think there is even more to discover in this role? You’re right — apply today and learn more!