Assistant Branch Manager

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Assistant Branch Manager is responsible for supporting and assisting the Branch Manager to ensure all branch, departmental, and organizational objectives relating to the branch are achieved. In the absence of the Branch Manager or upon direction of Retail Management, the Assistant Branch Manager will be the primary person responsible for completing all duties necessary to run the branch successfully.

RESPONSIBILITIES include the following. Other duties as assigned.

• Provide direct leadership and oversight of the Teller and Personal Banker teams
• Ensure operational soundness within the branch; lead operational support of branch teammates by providing adequate oversight, guidance, and problem resolution; consistently mitigate risk
• Facilitate the self-audit program and general quality control efforts to ensure operational integrity within the branch; responsible for successful results from Branch Certification and/or any other audit initiatives
• Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency and excellence amongst Tellers and Bankers
• Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions
• Support efforts of Branch Manager to achieve all service related objectives
• Operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities

This role has direct supervision of the Teller and Personal Banker teams. Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance coaching, disciplinary action, and termination. In addition, participates in teammate work scheduling, timecard approvals, training / coaching, facilitating meetings, and other similar tasks. Maintains ongoing communication with the Branch Manager and/or Retail Management team, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility. In the absence of the Branch Manager, assumes all supervisory responsibilities within the branch.