Assistant Branch Manager
Essential Functions and Responsibilities:
• Maintains excellence in customer service, receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and company policies and procedures.
• Helps to develop, guide, coach employees to continually provide the highest level of customer service to retain customers along with increasing new business
• Assist in identifying, developing and coordinating training and cross training for team members to maximize profit and process improvement efficiency.
• Assist in overseeing employee payroll time reporting. Approving timecards as needed before submitting to Corporate.
• Aids in direct supervision of all warehouse personnel as well as with performance reviews and constructive discipline.
• Develops, works with, and maintains relationships with all Austin Hose departments to identify and resolve problems for efficiency gains along with maximizing profitability
• Responds to and addresses customer complaints timely along with resolution to prevent issue in the future.
• Develops relationships and communicates with Sales to proactively grow sales while maximizing profits and discuss customer service achievements or concerns
• Ensure a clean and organized facility (warehouse, shops, break rooms, bathrooms) and equipment and vehicles are properly maintained
• Personally, follows and ensure all employees adherence to all company policies/procedures and all are familiar with company manual.
• Develops working relationships with vendors to ensure Austin Hose receives exceptional service and response time for request on quotes, order processing, expediting and pricing.
• Actively promotes all Corporate and HR initiatives and ensures compliance in all recruiting and discipline processes.
• Review open/back-order reports to identify customers are receiving their product in a timely manner.
• Assist as needed to approve purchases for office supplies and service needs for warehouse.
• Maintains a current working knowledge of regulatory and company operating requirements and coordinates activities with regulatory agencies, other company departments and customers.
• Enforce all company safety requirements and policies.
• Willingness to be flexible, including working overtime and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose