Assistant Branch Manager (Floating)

Position Overview:

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional member service, driving sales initiatives, and managing staff performance. This role involves a combination of managerial, administrative, and member-facing responsibilities aimed at enhancing the branch's efficiency, productivity, and member satisfaction.

• This position is eligible for a $500 sign-on Bonus
• This role will be based out of the Hunt Valley Branch but may float to work out of any Baltimore County branch

Essential Duties and Responsibilities:

Branch Operations:

• Assist the Branch Manager in managing the day-to-day operations of the branch to ensure smooth and efficient workflow.
• Oversee cash handling procedures, transaction accuracy, and security protocols.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.

Member Service:

• Provide exemplary service to members by addressing complex inquiries and resolving issues efficiently.
• Monitor and enhance the quality of member service provided by staff.
• Handle escalated member complaints and issues with professionalism and courtesy.

Sales and Business Development:

• Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.
• Drive branch sales by promoting credit union products and services, including loans, deposits, and other financial solutions.
• Analyze market trends and member needs to identify sales opportunities and develop action plans.

Staff Management:

• Supervise and mentor branch staff, providing guidance, training, and performance feedback.
• Assist in the recruitment, hiring, and onboarding of new employees.
• Conduct regular performance evaluations and support staff development through coaching and training initiatives.

Financial Management:

• Assist the Branch Manager in managing the branch's budget and financial performance.
• Monitor branch financial metrics, such as deposit growth, loan portfolio performance, and expense management.

Compliance and Risk Management:

• Ensure branch operations comply with all applicable laws, regulations, and internal policies.
• Conduct regular audits and reviews to identify and mitigate risks.
• Promote a culture of compliance and security awareness among branch staff.

Administrative Duties:

• Oversee branch administrative functions, including scheduling, reporting, and inventory management.
• Maintain accurate records of member interactions, transactions, and branch activities.
• Assist the Branch Manager with special projects and initiatives as needed.

Community Engagement:

• Represent the credit union in community activities and events to enhance its visibility and reputation.
• Build and maintain relationships with local businesses, organizations, and community leaders.
• Promote credit union services and initiatives to foster community involvement and member growth.

Knowledge, Skills, and Abilities:

• Leadership
• Customer Service Orientation
• Sales and Business Development
• Communication Skills
• Problem-Solving Abilities
• Attention to Detail
• Technical Proficiency
• Time Management