Assistant Branch Manager II

OVERVIEW:

Performs supervisory and customer sales and service functions to ensure the ongoing effectiveness of branch operations in conformance with established Bank policies and procedures. Oversees branch staff and assists in the coordination and delegation of work assignments. Supports, and adheres to, the Bank’s strategic plan as well as established policies and procedures, and recommends changes to support prescribed requirements or enhance operational efficiencies.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves.

1. Meet or exceed all financial objectives pertaining to individual goals and branch team goals. Engage with customers following established customer interaction model, to establish new customer relationships, retain and deepen existing customer relationships and provide highest customer service standards . Fulfill customer financial needs by utilizing sales process, which may include referring to business partners, and closing sales and completing Customer Summaries.

1. Provides broad range of customer service with the ability to open personal and Business Accounts. Handles the more complex inquiries and problems. Provides information and assistance to customers for effective promotion, sale, and servicing of the Bank’s various products and services. Ability to research and analyze data to resolve customer problems

1. Manages Personal Banker Portfolio.

1. Ability to perform Teller Duties, balance branch. May be responsible for vault, and teller cash in absence of UB III. Helps maintains Branch Cash Vault and branch limits – May order and ship, coin & currency.

1. Act as manager in manager’s absence overseeing staff of =/<5 in mid transaction/traffic branch. Masters all operational, sales, and services aspects of retail banking. Ability to train staff. Assists in overseeing daily sales and operations of the branch including coaching of staff. Scheduling of staff. May conduct monthly customer service staff meetings and communicate corporate sales and service goals and objectives to the branch staff. May be involved in community activities. Has advanced business account acumen and ability to sell/discuss cash management checking with business customers. Ability to deliver onsite cash management set up training with customers. Ability to conduct business calls supporting existing business customer retention and cross sales.

6. Ensures accuracy of internal branch records and maintenance (safe deposit box, night depository bags, key control, etc.). Manages the quality control function of new accounts and follows-up on identified deficiencies to ensure timely corrective action. Ability to possess key and alarm code. Ability to place holds with approval authority. Will take consumer loan applications and close consumer loans including equity loans. Check signing authority. Supervisor with exception authority. Ensure branch is in compliance with all policies and procedures. Wire approval authority. Payroll approval ability. Signature guarantee authority. Review cameras. Notary Public. Authority to conduct audits. Supervises daily branch settlement and monitors teller’s shorts and overages under supervision of Branch Manager. Review and decision OD’s. Manage aged overdrafts. Serve on bank committees. Performs related and unrelated duties as may be required or assigned.

7. Represents the Bank through participation in various community and industry related

activities. Actively promotes interest in the Bank wherever and whenever possible.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES

Functions as acting Branch Manager in their absence. May be required to perform duties teller duties, as needed, to meet business demand or staff shortages.

Responsible for streamline processes, standard operational procedures, cross-training, reporting, creating and tracking metrics and efficiencies.

Back-up for other functions within the business line when required.

Performs related and unrelated duties as may be required or assigned.

POSITION REQUIREMENTS:

While an Associates Degree is preferred, at least a high school diploma plus specialized course work and training. At least two years of teller or customer service experience with demonstrated supervisory ability. Working knowledge of the Bank’s products and services. Strong organizational, communication, customer services, and inter-personal skills. Able to use various office equipment including computer terminal. Able to work extended or weekend hours.

SUPERVISORY SCOPE:

Supervision of branch when covering for the branch manager.

INDEPENDENT ACTION:

Performs work independently within scope of established guidelines and practices. Consults with manager when clarification or exception to Bank policy may be required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FULL-TIME BENEFITS:
401(k)
Employee Pension
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement

Begins first of the month following date of hire:
Medical, Dental, Vision
Critical Illness Insurance
Disability insurance including LIFE, Long-term disability
Employee Assistance Program
Flexible Spending Account
Dependent Care Account
Health Savings Account

VISIT OUR WEBSITE: https://www.bristolcountysavings.com/
LINKEDIN: https://www.linkedin.com/company/bristol-county-savings-bank/