Assistant Branch Manager
Posted Updated
The Assistant Branch Manager oversees all administrative operations taking place in the market’s residential division. The incumbent will help with the smooth process of operations between the corporate office and the field as needed. As well as assisting the Branch Manager in evaluating the market’s efficiency and productivity. Additionally, you will be involved in tracking and communicating KPIs, collaborating with upper management to develop strategic plans for business growth based on short-term and long-term goals, communicating those goals to your team, and guiding them to success
Responsibilities
- Plans and directs installations, sales, and operations to meet operational and financial goals
- Develop operating budgets and capital expenditure recommendations in order to meet operational and financial goals for their regional location
- Ensure achievement of staying within the budget allotted in their respective market
- Recommends and creates operating policies and procedures as required in order to provide consistent guidance to teams
- Establish team-oriented customer service philosophy and supportive working environment for all employees
- Conduct management team meetings in order to keep field managers informed of news, forecasts and strategies relating to the operations within their location
- Encourages discussion, proposals for optimizing operations and addresses issues that impact the productivity of their location
- Has direct responsibility for budget preparation, operating costs, profitability of operations, inventory, and purchasing management
- Manages and trains the sales cycle for technicians
- Supervises assigned employees including staff selection and training
- Process weekly payroll commissions and approve employee hours
- Conducts performance reviews, rewards, and disciplines employees, addresses complaints and resolves issues
- Understands and observes all safety procedures and ensures all employees practice those safety procedures
- Schedules periodic safety meetings and solicits recommended changes to improve safety procedures if needed
- Responsible for continued sales growth in all residential locations and all residential garage door products
- Leads and runs Sandler meetings on a weekly basis
- Organizes weekly safety and operational meetings
- Maintains a high level of customer satisfaction and integrity across all locations
- Additional Assignments: Assists the BM as needed
Experience & Education
- Minimum 2 years of experience in business operations with a proven track record of driving results.
- Operational leadership experience required; sales leadership experience is a plus.
- Bachelor’s degree in Business, Sales, or Marketing preferred (not mandatory).
Core Experience
- Proven ability to oversee branch operations, including:
- Sales performance
- Transportation & logistics
- Maintenance and fleet management
- P&L accountability
- Employee management (payroll, scheduling, performance evaluations)
- Experience collaborating with leadership to develop business plans, including:
- Revenue forecasting
- Expense management
- Fleet ROI and utilization
- Branch growth strategies
- Demonstrated skill in prioritizing workloads and managing shop personnel to ensure operational efficiency
Skills & Competencies
- Time management: Ability to prioritize tasks, meet deadlines, and streamline processes for maximum productivity.
- Decision-making: Skilled in evaluating options and selecting the best course of action to achieve company goals.
- Problem-solving: Analyze performance data and recommend strategies to improve productivity and profitability.
- Negotiation & mediation: Resolve conflicts effectively and maintain positive outcomes.
- Leadership: Demonstrated ability to lead teams, facilitate collaboration, and drive change.
- Interpersonal skills: Build strong relationships and foster a positive team environment.
- Communication: Excellent verbal and written communication skills; personable and professional demeanor.
Personal Attributes
- Self-motivated, proactive, and organized with a strong sense of urgency.
- Positive, team-oriented attitude with a willingness to challenge the status quo.
- Extroverted and approachable personality that inspires confidence and trust.
Other Requirements
- Must possess a valid driver’s license.
Physical Requirements
- Ability to lift up to 100 lbs. and carry items up to 50 ft; walk on uneven surfaces and use hand tools with manual dexterity.
- Frequent use of ladders, mechanical hand tools, and common power tools.
- Clear verbal communication to convey detailed instructions accurately and quickly.
- Normal hearing ability to understand spoken information and distinguish sounds.
- Work occurs in both indoor and outdoor environments.