Assistant Branch Manager (Retail Banking)

Accordia Bank is seeking an experienced Assistant Branch Manager to support the daily operations, leadership, and performance of a community-focused retail banking branch. This role partners closely with the Branch Manager to deliver exceptional customer service, coach and develop frontline staff, ensure regulatory compliance, and drive operational excellence while building strong customer relationships.

Responsibilities

• Assist the Branch Manager in supervising daily branch operations and retail banking activities.

• Lead by example in delivering exceptional customer experiences and relationship-focused service.

• Promote and maintain knowledge of the Bank's products, services, and treasury management offerings.

• Address customer needs, resolve escalated issues, and identify opportunities to recommend appropriate banking solutions.

• Coach, train, and develop teller staff on products, services, customer retention strategies, and operational procedures.

• Support branch compliance efforts by ensuring adherence to banking regulations, policies, and internal controls.

• Participate in and facilitate branch staff meetings, providing guidance on policies, procedures, products, and service expectations.

• Review branch performance reports, including deposit growth, account activity, overdrafts, and operational metrics, identifying opportunities for improvement.

• Partner with the Branch Manager to implement solutions that improve customer satisfaction, efficiency, and branch performance.

• Assist in resolving personnel and operational challenges in accordance with established procedures and guidelines.

• Serve as a resource for frontline staff regarding complex account inquiries and customer concerns.

• Perform teller transactions, including deposits, withdrawals, transfers, check cashing, cashier's checks, change orders, and account servicing activities.

• Assist with cash management functions, teller audits, outage resolution, and branch balancing activities.

• Contribute to business development initiatives, product training, and community banking efforts.

• Perform other duties as assigned.