Assistant Business Analyst
About the role
The Assistant Business Analyst will support the development and continuous improvement of the Company's business operations. The incumbent will work closely with cross-functional teams to drive business growth, enhance customer experience, and support digital transformation initiatives.
Responsibilities
Conduct market research and competitor analysis to identify industry trends, customer needs, and business opportunities.
Assist in the development and enhancement of products, services, and customer solutions.
Support the implementation and continuous improvement of CRM and customer engagement initiatives, including OmniChat.
Monitor and analyze customer interactions, feedback, and CRM data to identify opportunities for improving customer experience and business performance.
Analyze business performance and market data to provide insights and recommendations for growth.
Prepare reports, presentations, and business analyses to support management decision-making.
Collaborate with cross-functional teams on business improvement, digital transformation, and customer-centric initiatives.
Support business process reviews and the development and maintenance of SOP.
Perform ad hoc projects and assignments as required.
Requirements
Bachelor's degree in Business Administration, Marketing, IT, or a related discipline.
1-3 years of experience in business analysis, market research, CRM, customer service, or related fields.
Strong analytical, problem-solving, and organizational skills.
Proficient in Microsoft Excel and PowerPoint; knowledge of Power BI is an advantage.
Good communication and interpersonal skills.
Self-motivated, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
Experience with CRM systems, customer experience management, digital engagement platforms, or after-sales service operations is an advantage.