ASSISTANT, BUSINESS OPERATIONS

Main Responsibilities

• To receive payment made by self-paying patients – pay mode: cash, credit card and cheque
• To refund money to patient – if any
• To reconcile the total collection: cash, credit card and cheque with the total close till listing on shift basis
• To print receipt listing transaction when till closed
• To sign on the envelope with witness before putting into the safe
• To perform any other relevant duties as and when required by superior
• To have good communication skills with patients
• Implement and enforce credit control policies and standard operating procedures (SOPs).
• Set up and maintain customer credit limits, ensuring timely reviews and updates.
• Monitor ageing reports closely and escalate high-risk or long-outstanding accounts.
• Negotiate and arrange payment plans with customers where necessary.
• Verify billing accuracy before issuing invoices to minimize disputes.
• Investigate and resolve billing discrepancies and customer queries promptly.
• Maintain proper filing and documentation for all credit-related transactions.
• Track and report bad debts, provisions, and write-offs in line with policy.
• Work closely with front office, case management, and billing teams to ensure seamless processes.
• Support system updates and data entry in financial.
• Assist in month-end and year-end closing activities related to accounts receivable.
• Provide administrative support for financial reporting and management review.
• Participate in process improvement initiatives to enhance efficiency and reduce credit risk.
• Ensure confidentiality and security of financial and patient-related information.
• Ensure adhere to standard people practice (SPP)
• Ensure compliance with patient safety goals as safety improvement measures recommended by world alliance for patient safety (2008)
• Ensure the policies on patient’s and family’s rights are always addressed
• To carry out duties as an employee as stipulated in occupational safety and health act and regulations 1994: -
• To take reasonable care at work for the safety of yourself and other people;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer;
• To comply with any instruction or measure on occupational safety and health;
• Participate actively in any other new service that is introduced by the department.
• Ensure all policies and procedures of ISO 9001:2000, ISO 14001, OHSAH 18001 and/or hospital accreditation are adhered to and records maintained, when these programs are implemented.