Assistant Butler
Summary
Provides personalized, luxury hospitality services to hotel guests, coordinating with departments to ensure seamless stays and VIP experiences.
We invite you to join the world of luxury hospitality at Raffles Doha as our new Assistant Butler.
The Assistant Butler assists in providing discreet, refined, and anticipatory service to guests throughout their stay. Working closely with the Butler, Housekeeping, Concierge, Front Office, In-Room Dining, and other hotel departments, the Assistant Butler ensures every guest enjoys a memorable and effortless luxury experience.
Key Responsibilities:
- Welcome guests warmly and assist with personalized check-in and check-out experiences
- Handle luggage, packing and unpacking, valet services, and in-room requests
- Prepare guest rooms and suites according to VIP standards and guest preferences
- Coordinate with Housekeeping, Concierge, Spa, and Food & Beverage teams to deliver seamless service
- Maintain guest profiles, preferences, and special requests accurately
- Conduct room inspections before arrivals and after departures
- Manage laundry, pressing, shoe-shining, minibar replenishment, and guest amenities
- Respond promptly and professionally to guest requests while maintaining confidentiality
- Support the Butler in creating memorable experiences for VIP and long-stay guests
- Uphold luxury hospitality standards, impeccable grooming, and professional etiquette at all times
What will you bring to this role?
- Previous experience in a luxury hotel, resort, or guest-facing hospitality role
- Excellent communication and interpersonal skills
- Strong attention to detail and the ability to anticipate guest needs
- Professional appearance, discretion, and cultural awareness
- Fluency in English; additional languages are an advantage
- Ability to work flexible shifts, including weekends and public holidays
- Familiarity with Forbes Five-Star or similar luxury hospitality standards is preferred