Job Title: Assistant Cafe Leader

Reports to: General Manager

Classification: Full-time, hourly

Wage: $21-23/hour + tips + incentive bonus

What's the job?

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards.

ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

• Execute onboarding and development for the cafe team
  • Support GM with interviewing and onboarding of new hires

- Host palette development activities

- Disseminate new coffee updates to the team

- Validate level-progress

• Act with owner-eyes in the cafe to solve problems before they occur
  • Surface problems to the manager with a solutions mindset

- Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time

- Suggest improvements or ways to refine processes, creating tools when necessary

- Review the P&L with the GM and take action for improvement

- Troubleshoot and perform preventative maintenance in the cafe Instill accountability in team members

- Perform regular QC for both food and beverages

- Deliver and pull feedback regularly with your team

- Coach Shift Lead and team members in time management, task completion, and intentional operation

- Send people home when appropriate

• Ensure the cafe is properly stocked
  • Support GM in end of period duties

- Place orders (paper goods, Vesta, coffee, pastry) effectively

Other Job Duties

• Be kind, engaging, and knowledgeable about our offerings and about coffee generally
• Be positive and honest
• Display excellent hospitality to all customers and coworkers
• Hustle, serve guests with magical speed
• Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

- Customer service

- Coffee brewing and espresso extraction

- Drink finishing

- Serving food

- Dishwashing and general cleaning

• Handle cash and card transactions, ensuring accurate keeping of your till
• Hold keys for the shop, open/close the store
• Demonstrate proficiency in all roles of the shop, front and back of house
• Replenish inventory or make proper substitutions for pars
• Proactively pass on CS knowledge to new staff
• Coach and empower team members to take ownership of each customer’s experience
• De-escalate high-intensity customer interactions
• Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations
• Act on behalf of the GM when no other leadership is present