Assistant Café Manager

Café East located within the prestigious Grandover Resort, is seeking a dedicated and experienced Assistant Café Manager to lead daily operations and ensure an exceptional guest experience. The ideal candidate will be a hands-on leader with strong food and beverage knowledge, a passion for hospitality, and the ability to thrive in a fast-paced, high-volume environment.

Position Type: Full-Time

Open Availability Required

Key Responsibilities:

· Oversee daily operations of Café, ensuring excellence in service, quality, and guest satisfaction.

· Lead, coach, and train team members to deliver consistent, high-quality service and uphold resort standards.

· Develop and implement effective staff training programs to enhance product knowledge, service skills, and operational efficiency.

· Provide ongoing coaching and mentorship to support employee growth and career development.

· Manage scheduling, labor costs, and shift coverage to maintain smooth and efficient operations.

· Maintain strong knowledge of all menu offerings, including food, beverage, and bar operations.

· Address guest inquiries and complaints promptly and professionally, ensuring appropriate resolutions.

· Oversee cleanliness, safety, and compliance with health and resort standards across all areas of the restaurant.

· Manage inventory levels, order supplies, and assist with cost control, reporting, and operational problem-solving.

· Collaborate with resort leadership to identify improvement opportunities and implement best practices.

· Qualifications:

· Minimum 2 years of restaurant management or supervisory experience in a high-volume environment.

· Strong knowledge of bar operations, food and beverage service, and menu development.

· Proven ability to lead, train, and motivate a team in a dynamic, fast-paced setting.

· Excellent communication, organizational, and problem-solving skills.

· Commitment to providing exceptional guest service and maintaining high operational standards.

· Open availability, including weekends and holidays, as required by resort operations.

Why Join Our Team: At the Grandover Resort, we take pride in cultivating a culture of service excellence and professional growth. As an Assistant Café Manager, you’ll play a key role in developing a talented team, driving guest satisfaction, and contributing to the continued success of our resort dining experience.

Benefits:

· Health insurance

· Dental insurance

· Vision Insurance

· Pet Insurance

· Disability Insurance

· Paid Time Off

· 401(k) with employer match

· Employee cafeteria

· Uniforms provided

· Hotel Discount Program

· Employee Referral Bonus Program