Assistant Casino Player Services Manager

POSITION: Assistant Player Services Manager

LEVEL: Manager

DEPARTMENT: Finance – Player Services

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

Ensure regulatory compliance, provide an excellent service experience to our Patrons while processing all cash transactions taking place at the Player Services / Casino cage, and also provide all services to our Players club Members such as enrolling new members, give out comps etc.

Reporting line:

The Player Services Assistant Manager reports to the Player Services Manager, Casino Manager and to the Casino Controller (for the financial aspect)

Job Profile:

The Player Services Assistant Manager is responsible for planning, organizing, and managing all functions required to safeguard the assets of the casino. Ensure that monetary transactions are executed for guests in an accurate, professional, and courteous manner. Manage the day-to-day operations of Player Services, the venue through which we administer our loyalty program, tasked with improving rated play, new player acquisition and miscellaneous tasks. Ensures all functions operate in accordance with established policies, procedures, and gaming regulations.

Education, technical knowledge, and skills:

High School diploma or GED or a bachelor’s degree in business, marketing, or Related field and Two (2) years Supervisory experience, or Four (4) years’ experience in a management position, or three (3) years’ experience in a Supervisory position with Wind Creek Hospitality is required.

Three (3) years’ experience in a casino environment – required.

Must be twenty-one (21) years of age or older, and in the possession of a Dutch Passport

Proficiency and experience working with coin and currency counters.

Good computer skills, including being proficient in Microsoft Outlook, Word, and Excel, able to use gaming systems such as Bally SDS for cage transactions and reporting, and access and use vendor reports such as check cashing activity.

Experience in supporting and assisting major casino promotions and special events.

Strong written and verbal communications skills (skills test may be administered)

Strong leadership skills

Must have advanced skills in Tracking Systems, preferably CMP, primarily dealing with campaign/code development, promotional and reporting set-up, and evaluating customer play for reward consideration (skills test may be administered)

General Competencies/ Personality Profile:

Must be a very trustworthy person with good mathematical and computer skills, have the ability and willingness to learn new technologies in line with the job. Good interpersonal skills and be able to lead and guide a team towards success, be dependable and willing to work flexible hours and able to handle stressful situations. Must be analytical and eager to always keep the team motivated and inspired, this in a healthy clean, safe and hazard free work environment. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

Leadership Competencies:

Must have exceptional leadership capabilities, be able to lead and inspire team members and successfully guide them towards our company goals. Must lead by example, have the skills and qualities to train and develop team members into future leaders. Must always show an impeccable behavior towards his team members and peers.

Managing and Conducting HR Activities:

Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

The statements made in this job profile are intended to describe the essential nature and level of work being performed. It is not a complete list of all responsibilities or qualifications of the job.