Assistant Center Director - Sales and Customer Service
Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
About the Role:
Code Ninjas of Beacon Hill is looking for an enthusiastic and people-focused Assistant Center Director with a focus on Customer Service and Sales to join our team part-time in Seattle, WA (N. Beacon Hill Neighborhood)! In this role, you'll be the face of our brand — connecting with local families, schools, and community organizations to inspire the next generation of young coders and tech innovators.
Responsibilities:
- Make outbound calls and send follow‑up emails to convert leads.
- Close enrollments through confident program explanations and objection handling.
- Maintain accurate lead tracking and follow‑up cadence.
- Schedule tours, trials, and memberships quickly and professionally.
- Provide clear, friendly communication to parents via phone, email, and in‑person.
- Assist with daily center operations, opening/closing, and maintaining a clean environment.
- Help coordinate staff schedules and shift coverage.
- Provide on‑floor support to Senseis to ensure smooth class flow.
- Assist with onboarding and basic training for new staff.
- Greet families and ensure a welcoming, organized experience.
- Address parent questions and concerns with professionalism.
- Maintain high satisfaction through consistent, positive interactions.
- Track attendance, memberships, and lead conversions.
- Support inventory checks and basic center upkeep.
Requirements:
- 1–2 years in a sales, customer acquisition, or lead conversion role.
- 1–2 years in customer‑facing roles (retail, hospitality, call center, education, or youth programs).
- Proven ability to close leads, handle objections, and follow structured sales processes.
- Experience working with kids or families in camps, tutoring centers, after‑school programs, or similar environments.
- Self-motivated, organized, and able to manage multiple projects independently
- Enthusiasm for STEM education, youth development, or coding is a strong plus
- Flexible availability including some evenings and weekends as needed
About Us:
Code Ninjas Beacon Hill is a premier STEM learning center dedicated to teaching kids ages 5–14 how to code through fun, game-based curriculum in a supportive and energetic environment. Families love us because we make technology education accessible, engaging, and confidence-building for every child. Our team is passionate about making a difference in the community, and we foster a fun, mission-driven workplace where every team member plays a meaningful role.