Assistant Centre Manager

Role Overview

We are seeking a proactive and organised Assistant Centre Manager to support daily operations and customer engagement at a busy enrichment centre. The ideal candidate will be responsible for administrative tasks, customer liaison, and maintaining high standards of service and operational efficiency.

Key Responsibilities

• Perform administrative and operational duties to ensure smooth centre operations

• Support customer onboarding and retention initiatives

• Respond to customer enquiries and address feedback professionally

• Handle customer transactions and maintain accurate records for compliance

• Assist with performance monitoring and student or client progression tracking

• Update management on enrolment activities, service trials, and client changes

• Manage petty cash and financial records in accordance with policies

• Ensure a safe, clean, and well-maintained service environment

• Maintain adequate supplies of learning or operational materials

• Contribute to additional projects as required

Requirements

• Diploma or higher qualification

• At least 3 years of experience in customer-facing or service-oriented industries

• Strong verbal and written English communication skills

• A patient and nurturing approach when interacting with children (if applicable)

• Professional and courteous manner when dealing with clients or guardians

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office applications

• Availability to work weekends and selected weekdays