Assistant Cleaning Operations Manager

Job Title Assistant Cleaning Operations Manager

Job Summary

Support daily cleaning operations by planning manpower, managing customer communications, and ensuring staff performance and discipline. Collaborate with sales and HR teams to deliver efficient service and accurate reporting.

Responsibilities

• Plan and schedule manpower to meet daily operational needs effectively
• Monitor and update customer requests and feedback promptly to maintain service quality
• Collaborate with the sales manager to provide accurate and timely scheduling information
• Communicate daily reminders to customers via text or calls to ensure service adherence
• Resolve operational issues swiftly to minimize disruption
• Manage staff performance and enforce discipline standards consistently
• Calculate and submit monthly overtime records to HR accurately
• Prepare and compile monthly operational reports for clients to track service delivery
• Coordinate onboarding and offboarding processes for new and departing staff
• Identify and monitor staff training and development needs to enhance team capabilities
• Perform other related duties as assigned to support operations

Preferred competencies and qualifications

• Knowledge of planning and scheduling systems to optimize workforce allocation
• Proficiency in Microsoft Office applications, especially Excel, for reporting and data management
• Possession of a Class 3 driving license is advantageous for operational flexibility
• Demonstrated independence, self-drive, and proactive attitude to manage tasks efficiently
• Effective communication skills and ability to work collaboratively as a team player
• Willingness to work on weekends and public holidays as required

Other Information

• Work schedule: 6 workdays per week, off day on a weekday, 9.00am – 6.00pm daily