Assistant Commercial Real Estate Manager

Customer service is the key to the success of our Team and it starts with the Assistant Real Estate Manager.

JOB TITLE: Assistant Real Estate Manager

REQUIRED EDUCATION: High School diploma required; Associates, bachelor’s and/or 2-3 years in

course work towards an applicable degree preferred

REQUIRED EXPERIENCE: 3 or more years preferred

REPORTS TO: Real Estate Manager, Lead Real Estate Manager

SALARY RATE: ? $40,000 - $75,000 depending on experience & credentials; competitive

benefits

DEPARTMENT: Real Estate Services

JOB STATUS: Full time; Exempt

HOURS: Monday-Friday, 8:30-5:30 (or as required); hybrid potential after 90 days

ABOUT THIS POSITION

The Assistant Real Estate Manager (AREM) is assigned to a Real Estate Manager and a designated portfolio of properties and may become deeply connected to both. Their joint responsibilities are considerable and the potential range of tasks can be daunting. A smooth and harmonious coordination can be reached with seamless team work, respect, loyalty and open communication. Customer service will be the key to the success of this position and the Team: to the client, the tenants, the vendors, as well as the cross-departmental co-workers who will join you on your portfolio. Greatest success in meeting the requirements of this position will be found by those who can communicate well and are capable of coordinating their work with others. As a company who will invest much time and expense in training AREMs, we will be seeking individuals whose professional goals include the desire to move through the ranks to Real Estate Manager, Senior Real Estate Manager, and beyond.

ESSENTIAL FUNCTIONS/TASKS

• Assist Real Estate Manager in management of properties and provide a variety of administrative and clerical functions in support of Real Estate Services staff.
• Participate in budget preparation and execution, prepare statistical analysis as requested.
• Oversee building operation management.
• Coordinate facility maintenance and repair.
• Monitor and provide resolution with regard to tenant relations.
• Monitor vendor RFP's, proposal evaluations, and contractor performance.
• Help maintain lease administration as necessary.
• Review daily security reports and initiates follow-up actions as appropriate.
• Assist with move-in/move-out procedures as needed.
• Assist Real Estate Manager with collection of overdue payments from tenants.
• Draft, proof and/or finalize correspondence for assigned Real Estate Managers as needed.
• Use various software packages and other aids to produce (or assist other staff in producing) accurate documents, presentation materials, charts, and graphics with established deadlines.
• Organize, research and gather required data for documents, presentations, etc.
• Handle departmental mailings in a timely manner.
• Maintain formal files on managed properties.
• Transcribe and finalize documents as needed.
• Maintain relationships with all tenants, ensuring consistent application of property policies.
• Maintain relationship with other departments within the company, including accounting, construction management, and technology.
• Maintain relationships with vendors and property management staff. Interactions usually involve information exchanges, providing work direction, and dealing with problem resolution for tenant concerns.
• May provide work direction to building engineers, day porters, vendors and other office staff.
• Prepare and maintain a “Project Book” and maintain for each assigned property which provides information on buildings, utilities, contractors, contracts, emergency procedures, and other information useful to the operation of the properties.
• Prepare annual budgets and business plan for assigned properties.
• Prepare weekly or monthly reports for assigned properties and other reports which may be required.
• Review operating statements for accuracy and resolve discrepancies with accounting including variance explanations as required.
• Develop and implement a tenant relations program in coordination with portfolio team.
• Respond to and resolve tenant complaints on assigned properties in a timely and professional manner.
• Administer tenants’ compliance with the terms of the lease.
• Implement rent collections procedures to obtain timely collection of rent.
• Maintain Work Order Log Book and related work orders.
• Maintain all project files in current order.