Assistant Communication Center Manager

Company: Spectra Credit Union
Location: Alexandria, VA

Are you a service-focused leader who thrives on coaching teams, improving operational performance, and creating exceptional member experiences? If you're passionate about developing employees and driving results in a fast-paced environment, Spectra Credit Union is looking for an experienced Assistant Communication Center Manager to join our team.

Position Overview

The Assistant Communication Center Manager supports the daily operations of the Communication Center, helping to enhance member satisfaction, service quality, operational efficiency, and employee engagement.

The ideal candidate is a collaborative and member-focused leader who excels at coaching employees, improving performance, and fostering a culture of service excellence across all communication channels.

What qualities are we looking for in an Assistant Communication Center Manager?

• Member Service Focused
• Strong Leader and Coach
• Relationship Builder
• Strategic Problem Solver
• Results Driven
• Adaptable and Self-Motivated
• Effective Communicator
• Team-Oriented Collaborator
• Organized and detail-oriented
• Positive and Professional
• Decision Maker
• Continuous Improvement Mindset