Assistant Community Director
About Prime: Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.
Property Details: Harborview has 387 units and is located in San Diego, CA
Schedule: Thursday through Monday 9:00 am to 6:00 pm
Target Pay: $30.05 per hour + eligibility for the Onsite Team Bonus Program
Role Overview: Prime Residential’s Assistant Community Directors are the heart of our communities, dedicated to maximizing long-term performance. Assists the Community Director in leading the team, responsible for daily operational and sales tasks involving current and prospective residents. This includes resolving resident concerns, managing the move-in/out process, handling renewals, evictions, and other resident-related items.
Who You Are:
- Dynamic professional with a keen financial sense and a dedication to customer satisfaction, committed to elevating community performance.
- Skilled communicator and efficient multi-tasker, adept at nurturing relationships with team members and the community.
- Innovative problem-solver and tactical thinker, driven to help improve the performance of onsite teams.
- Passionate about continuously seeking new learning opportunities, and making our residential community a better place.
Key Responsibilities:
- Collect rent and ancillary charges
- Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings
- Update resident files with delinquency/collection notes
- Coordinate with legal/risk on eviction files
- Track and grow resident satisfaction and retention goals
- Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections
- Stay current on market conditions and track leasing goals
- Recommend incentives and train leasing associates
- Greet and qualify prospects, present community amenities, and solicit reviews
- Respond to inquiries with professionalism and confidence
- Address and resolve resident concerns, escalating as necessary
- Participate in renewal programs and propose ideas to improve resident satisfaction
- Prepare and distribute resident communications
- Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals
- Establish a weekly “hot-sheet” for target units
- Ensure error-free lease paperwork and compliance with community policies
- Adhere to all relevant laws and company policies