Assistant Community Manager

Assistant Community Manager

Job Description

Department:	300 – Resident Manager
Reports To:	Community Manager
FLSA Status:	Non-Exempt (Hourly)
Work Location:	In person
Schedule:	Varies by business need; on-call rotation and weekends may be required

The Assistant Community Manager supports the growth and profitability of a multi-family residential community by training and developing Leasing Agents, assisting the Community Manager with property operations and compliance, and building strong tenant relations. This role fulfills all Community Manager responsibilities when the Community Manager is absent from the office.

Teamwork

Works well with others, supports teammates, adapts across positions, asks questions, and is reliable.

Punctuality

Shows up to work on time consistently, is responsive, and demonstrates strong time management. Schedule flexibility is a plus; on-call and weekend availability may be required.

Customer Service

Listens and responds with patience and empathy, resolves conflicts effectively, and delivers a positive tenant experience. Strong customer service skills are required.

Technical Knowledge

Performs well under pressure, applies problem-solving skills, and has a working knowledge of Microsoft Office Suite and standard office equipment (computers, phones, printers, etc.).

Initiative

Self-motivated with a desire to learn, willing to go above and beyond, and able to work well with minimal supervision. Driven to grow and take on additional responsibility.

• Train, coach, and develop Leasing Agents.

• Willingness to be on call when required.

• Ensure units are ready for residents on the agreed move-in date.

• Complete lease renewals timely.

• Support and act as backup for Leasing Agents' duties.

• Draft property documents, including lease violations, lease amendments, delinquency notices, tenant communications, and other required documents, ensuring accuracy and compliance with company policy.

• Maintain the property audit system, including regulatory compliance.

• Own and manage the security deposit disbursement process, including walk-throughs, vendor scheduling, the Make Ready Board, and vacancy reports.

• Support the Community Manager in the eviction process.

• Support the Maintenance Supervisor / Community Maintenance Manager in managing turns and vendor invoices.

• Support sister properties with staffing and operational needs.

• Attend regular staff meetings, including developmental, safety, corporate, and other meetings as assigned.

• Stay current on housing industry and market trends.

• Support maintenance staff by issuing work orders, conducting periodic property inspections, and scheduling maintenance appointments.

• Serve as a liaison between tenants, corporate staff, property owners, and government regulators.

• Fulfill all Community Manager responsibilities when the Community Manager is absent from the office.

• Support and contribute positively to the community team.

• Demonstrate strong oral and written communication skills.

• Maintain a positive, professional attitude.

• Consistently follow and apply community policies.

• Always represent the company professionally.

• Perform additional responsibilities as assigned.

• Ability to work in a fast-paced office environment and manage high phone volume.

• Ability to walk the property on a regular basis, including stairs and hallways.

• Ability to walk, stand, sit, stoop, kneel, and climb stairs.

• Ability to work indoors and outdoors under varying weather conditions based on business need.

• Ability to sit at a desk and behind a computer for an extended period of time.

• Ability to work on short notice based on business need.

• Frequent use of hands and fingers for typing, handling objects, tools, or controls; reaching with hands and arms.

• Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

• Ability to work in an environment that is typically moderate/high noise level.

Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law.

• Prior work experience in property management is a plus.

• Working knowledge of real estate law and leasing practices.

• Familiarity with Fair Credit Reporting and Equal Housing regulations is a plus.

• Valid driver's license required.

• Reliable transportation with sufficient automobile insurance.

• Proficiency with Microsoft Office Suite and general office equipment.

• Proficiency in both verbal and written English communication.

• Competitive Salary

• Health insurance

• Vision insurance

• 401(k) with company match

• Paid time off

• Employee discounts

The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

This job description is not intended to be an exhaustive list of duties and may be revised at any time at the discretion of management.