Assistant Concessions Manager
The Assistant Concessions Manager at the Fox Theatre serves as a critical operational leader within the Food and Beverage Department, directly supporting the Concessions Manager in executing all facets of concessions operations across the venue.
This position is responsible for driving a high-performance service culture while ensuring the seamless delivery of food and beverage offerings to thousands of guests during Broadway productions, concerts, private events, and other live entertainment experiences.
This role is deeply embedded in the day-to-day action of concessions and requires someone who is both strategic and hands-on. The Assistant Concessions Manager helps oversee the setup, execution, and breakdown of all concession points, ensuring operations are efficient, hygienic, and guest-focused. With a strong emphasis on staff supervision and coaching, this leader must be capable of motivating large teams, enforcing performance standards, and developing front-line staff into reliable and effective service providers.
In addition to front-line management, the Assistant Concessions Manager is instrumental in back-of-house operations, including inventory tracking, cost control, procurement, and POS management. The ideal candidate has strong organizational skills, a commitment to food safety and compliance, and the ability to balance administrative duties with floor leadership.
This position is key to helping the Fox Theatre deliver its Five-Star standard of hospitality, ensuring every guest has an outstanding experience while contributing to operational profitability and team morale.
As a high-visibility leader, the Assistant Concessions Manager must consistently demonstrate professionalism, urgency, and a collaborative spirit. This position works closely with Culinary, Private Events, the Marquee Club, and Facilities to coordinate resources, respond to operational challenges, and uphold the Theatre’s iconic brand of Southern hospitality.
This is a unique opportunity for an experienced food and beverage leader to grow within one of the country’s most historic and celebrated performing arts venues.
What You’ll Do
Operations Oversight
- Assist in managing the daily operations of all concession outlets, ensuring each station is properly staffed, stocked, and functioning efficiently.
- Prepare for each event by coordinating setup and maintaining cleanliness and organization.
- Lead staff throughout each event to provide consistent, high-quality service.
- Proactively troubleshoot and make decisions during service to minimize disruptions and maximize guest satisfaction.
- Support post-event breakdown and cleanliness standards across all service points.
Inventory, Purchasing, and Financial Control
- Monitor stock levels and assist with ordering products.
- Conduct inventory counts and ensure accurate reconciliation to minimize loss and control costs.
- Support POS system management and ensure compliance with cash-handling procedures.
- Assist the Concessions Manager with tracking and analyzing sales, labor, and cost-of-goods-sold data.
- Help the department meet or exceed its revenue and efficiency goals.
Quality Assurance and Compliance
- Ensure all food and beverage items meet established presentation, freshness, and taste guidelines.
- Enforce ServSafe procedures and proper alcohol-service practices.
- Maintain compliance with local, state, and federal health regulations.
- Conduct regular inspections to maintain sanitary conditions, proper equipment usage, and overall guest and staff safety.
Staff Supervision and Development
- Assist with recruiting, onboarding, training, and scheduling the concessions team.
- Help ensure appropriate coverage and peak employee performance during all events.
- Actively lead team members on the floor.
- Set the standard for professionalism, appearance, and guest interaction.
- Provide ongoing coaching and performance feedback.
- Assist with staff development to enhance service quality and team morale.
Guest Service and Engagement
- Deliver the Fox Theatre’s signature Five-Star experience.
- Serve as a guest-facing leader and resolve complaints or service issues promptly and professionally.
- Work closely with the Concessions Manager to create seasonal menus, specialty bars, and promotional offerings that align with current trends and enhance the overall guest experience.
- Gather and analyze guest feedback to continuously improve services.
The Assistant Concessions Manager will also perform other duties as assigned.
What You’ll Bring
Required Skills and Experience
- Three years of management experience in a high-volume or quick-service food and beverage operation.
- Experience working in a high-volume, fast-paced service environment.
- Knowledge of beer, wine, and spirits.
- Strong leadership and team-building skills, with the ability to train and motivate staff.
- Excellent organizational, multitasking, and problem-solving abilities.
- Knowledge of food-safety regulations and alcohol-service policies.
- Proficiency in inventory management, cash handling, and POS systems.
- An understanding of inventory management, accounting processes, and computer software.
- Strong public relations and hospitality skills.
- Basic knowledge of food and health-safety policies.
- Experience with guest relations and customer-conflict resolution.
- Working knowledge of scheduling and accounting.
- General computer and POS systems knowledge.
- Experience with Excel templates and spreadsheets.
- Experience entering data into Appetize.
Preferred Qualifications
- A college degree.
- Three years of management experience in a high-volume or quick-service food and beverage operation.
- Experience in an entertainment, sports, or large-scale event venue.
- Experience with financial reporting and cost-control analysis.
- ServSafe Manager certification.
- TIPS certification or another responsible alcohol-service certification.
Schedule Requirements
The Assistant Concessions Manager must be available to work Monday through Friday during daytime hours, generally 9:00 a.m. to 6:00 p.m., with occasional nights, weekends, and holidays as needed.
The successful candidate must be flexible and able to work different shifts based on business and event needs. Extended shifts of 10 hours or more may be required as business dictates.
This position also requires the ability to maintain strict confidentiality.
Physical and Working Requirements
Candidates must be able to:
- Carry or lift items weighing more than 50 pounds.
- Work extended shifts of 10 hours or more as business needs require.
- Work in an indoor environment that may occasionally produce mild discomfort, including dust and moderate noise.
- Work in conditions that may include temperature variations or extremes, fumes, moving machinery, humidity, or other environmental factors associated with food, beverage, and live-event operations.
- Maintain close and concentrated attention in an environment where multiple conditions and priorities may change quickly.
- Work effectively under pressure while responding to deadlines, accuracy requirements, competing demands, public interactions, and operational concerns.
Other Requirements
- Successful applicants must be able to pass a post-offer, pre-employment background check.
Join the Fox Theatre Team
If you are an experienced food and beverage leader who can balance hands-on floor leadership with administrative and operational responsibilities, we invite you to apply for the Assistant Concessions Manager position.
Bring your leadership, hospitality expertise, and commitment to service excellence to a team dedicated to creating memorable experiences for every guest who enters the Fox Theatre.