Assistant Customer Service Support Manager
Posted Updated
In this position, you will:
- Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction.
- Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint handling, and facilitating high-quality services and high-precision marketing.
- Responsible for the construction of customer tags and customer portraits, building a precise and scalable data model based on users, and effectively supporting customer insights and refined business operations.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, Information Systems related disciplines or equivalent
- At least 6 years relevant experience in system development or mobile telecom industry, candidate with less experience will consider as Senior Data Analyst
- Familiar with commonly used databases, web development technologies, server-side development technologies, front-end development technologies, etc.
- Passion on building new system/application and continuously optimize it based on observation, study system usage and user's need. Well organized, with analytical mind and work independently. Detail-oriented and eager to work with complex business workflows
- Proficiency in written & Oral of English, Chinese and Putonghua is must
When you work:
- 5 days work
- 8 hours/day
What you enjoy:
- Discretionary Performance bonus
- Life insurance
- Medical insurance
- Education subsidies
- Birthday gift
- Marriage leave
- Birthday leave
- Staff discount
CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.