Assistant Deli Manager

The Assistant Deli Manager supports the Deli Manager in overseeing all aspects of deli operations, ensuring high-quality food production, exceptional customer service, and adherence to company standards. This role assists in driving sales, managing team performance, controlling costs, and maintaining a clean, safe, and efficient department.

• Assist in managing daily deli operations including food preparation, merchandising, and inventory control
• Ensure all products meet quality, freshness, and presentation standards
• Maintain proper rotation, dating, and storage of all deli products
• Support ordering, receiving, and inventory processes to minimize shrink and out-of-stocks
• Ensure department cleanliness, equipment maintenance, and sanitation standards are met

• Provide outstanding customer service and ensure a welcoming environment
• Handle special orders, catering requests, and customer inquiries
• Resolve customer concerns quickly and professionally
• Promote deli offerings and drive sales through suggestive selling

• Assist in hiring, training, scheduling, and developing deli associates
• Provide coaching, feedback, and performance management
• Promote teamwork, accountability, and a positive work culture
• Ensure compliance with attendance and labor productivity standards

• Support achievement of department sales, margin, and labor goals
• Execute merchandising plans, displays, and promotions
• Monitor waste and implement cost-control measures
• Identify opportunities to grow sales and improve efficiency

• Ensure strict adherence to food safety, sanitation, and health department regulations
• Maintain proper temperature logs and food handling procedures
• Enforce company policies, safety standards, and regulatory compliance

• High school diploma or equivalent required
• Previous deli, food service, or grocery experience preferred
• Supervisory or leadership experience preferred
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexible schedule including nights, weekends, and holidays

• Ability to stand for extended periods
• Frequent lifting of up to 40 lbs; occasional heavier lifting with assistance
• Work in hot and cold environments (kitchens, coolers, and freezers)

• Customer Focus
• Food Safety & Quality Awareness
• Team Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving