Assistant Director, Account Management Role, New York

<p style="margin-bottom:1rem;"><span style="font-weight:bolder;"><u><span style="font-family:Roboto;">JOB OVERVIEW:</span></u></span></p><ul><li><span style="font-weight:bolder;"><span style="font-family:Roboto;">Designation</span></span><span style="font-family:Roboto;">: Assistant Director</span></li><li><span style="font-family:Roboto;"><span style="font-family:DarwinSans, 'Noto Sans Variable';font-weight:bolder;">Domain:</span> Sales & Business Development</span></li><li><span style="font-weight:bolder;"><span style="font-family:Roboto;">Experience</span></span><span style="font-family:Roboto;">: 10-15 years</span></li><li><span style="font-weight:bolder;"><span style="font-family:Roboto;">Location</span></span><span style="font-family:Roboto;">: New York City, NY, USA</span></li><li><span style="font-weight:bolder;"><span style="font-family:Roboto;">Work Mode</span></span><span style="font-family:Roboto;">: Hybrid (3 days in office)</span></li></ul><p style="margin-bottom:1rem;"><br /></p><p style="margin-bottom:1rem;"><span style="font-weight:bolder;color:rgb(19,19,19);"><u><span style="font-family:Roboto;">JOB PURPOSE:</span></u></span></p><p style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, liaise with Legal, Finance, and Delivery Ops team to enhance CRM and actively uplift relationship and engagement across our strategic clients.</span></font></p><ul><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">The primary role of the Account Manager is to retain existing clients of Acuity in North America and to partner with sales and execution teams to i ensure strong quality of engagement and ongoing governance. </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">The Account Manager will play a very strategic role between Acuity’s client, delivery operations, finance, and legal. </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Operating as a point of contact for client relationship matters specific to existing engagements within the allocated accounts</span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Building and maintaining strong, long-lasting customer relationships. </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Overseeing customer account management, including timely renewal and negotiations of the existing contracts, price increases and agreements to maximize profit</span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Responsible for a predetermined set of customers within North America. </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Developing and implementing strategies for enhancing growth with existing clients </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Support the sales team in onboarding of new clients. </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Maintain sales data analytics for the team managers and monitor trends</span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Commercial liaison for existing customers. Identify and relay any selling opportunities (new, cross sell, up-sell) or renewal risks to the team manager </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Driving negotiations on master contracts and interfacing with procurement leaders at client organizations alongside the Relationship Management </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Take an active part in supporting activity to help close renewals and manage related risks Participate in strategic internal initiatives alongside the sales managers </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Assist in target market identification and coverage mapping for the sales team</span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Play a key role in making sure new clients assimilate well, helps the Client make best use of the service and develop full clarity on what we can do. This is a great opportunity to develop strong personal relationships that uncover influence points in the customer’s decision-making process - and the AM will communicate this information to the Director and broader sales team. </span></font></li><li style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Great opportunity to be client facing in a region where Acuity is looking to rapidly expand its footprint and to be part of a growing team. </span></font></li></ul><p style="margin-bottom:1rem;"><span><span><font color="#131313" face="Roboto"></font></span></span></p><p style="margin-bottom:1rem;"><font color="#131313" face="Roboto"><span style="font-size:14px;">Ultimately, a successful Account Manager should collaborate with our sales team to ensure our existing sales renewal book is maintained/expanded while keeping our clients satisfied and engaged with our products and services in the long run. </span></font></p><div><span style="font-weight:bolder;color:rgb(19,19,19);"><u><span style="font-family:Roboto;">JOB RESPONSIBILITIES:</span></u></span></div><ul><li><span style="color:rgb(19,19,19);font-family:Roboto;">Serve as the lead point of contact for all customer account management matters</span></li><li>Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors</li><li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li><li>Assist with challenging client requests or issue escalations as needed </li><li>Keep a systematic track of customer meetings, highlighting key findings and outcome in the appropriate system such as the CRM system and weekly reporting and trackers</li><li>Ensure timely contract renewals and price increases. Maintain the Book of Business</li><li>Creatively work with the team manager to retain and grow existing business.</li><li>Identify opportunities for increased revenue within the assigned account and communicate such with the Director</li><li>Notify issuers of annual fee revisions (as need be) and gather customer feedback on price changes</li></ul><p><span style="font-weight:bolder;color:rgb(19,19,19);"><u><span style="font-family:Roboto;">KEY COMPETENCIES:</span></u></span></p><ul><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills.</span></font></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Proficient in Microsoft 365</span></font></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Knowledge in Private Markets will be an added advantage</span></font></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Bachelor’s degree required, preferably in related field (Economics, Finance, Marketing, and Accounting).</span></font></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">10+ years of work experience</span></font></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Must be a team player and experience managing multiple internal and external stakeholders</span></font></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Client management in current role (client communication, governance, stakeholder management etc.)</span></font></li><li><span><span><font color="#131313" face="Roboto"></font></span></span></li><li><font color="#131313" face="Roboto"><span style="font-size:14px;">Knowledge of AI capabilities and practical business applications is a plus</span></font></li> </ul>