ASSISTANT DIRECTOR ENDPOINT MANAGEMENT

POSITION SUMMARY
The Assistant Director, Endpoint Management provides strategic leadership and oversight of enterprise endpoint management services across Atlanta Public Schools (APS). This position directs the planning, implementation, security, and continuous improvement of districtwide device management platforms, ensuring reliable, secure, and standardized technology services. The Assistant Director oversees endpoint platform engineering and systems administration teams, establishes service standards, and collaborates with schools, departments, and IT leadership to promote adoption of centrally managed devices and services. This position also supports the district's cybersecurity strategy through effective endpoint governance, operational efficiency, stakeholder engagement, and continuous improvement of technology services.

MINIMUM REQUIREMENTS

EDUCATION:

• Bachelor's degree in Information Technology, Computer Science, or a related field required
• *Additional years of equivalent professional experience may be considered in lieu of the degree requirement

CERTIFICATION/LICENSE:

• ITIL certification preferred
• Microsoft Certified: Endpoint Administrator or related Microsoft certification preferred
• Google Workspace Administrator or Google Certified Education Technology certification preferred
• Jamf, BigFix, or related endpoint management certification preferred

WORK EXPEREINCE:

• 5 years of progressively responsible experience in enterprise IT operations, endpoint management, systems administration, or related technology services required
• 3 years of experience supervising technical teams, leading IT operations, or managing enterprise technology services required
• Experience administering Microsoft Intune, Google Workspace, and large-scale Windows or Chromebook environments required
• Experience managing enterprise endpoint deployments of 1,000 or more devices required
• Experience in a K-12 educational environment or public sector organization preferred

KNOWLEDGE, SKILLS & ABILITIES

• Advanced knowledge of enterprise endpoint management platforms, including Microsoft Intune, Google Workspace, Chrome Enterprise, and Apple device management solutions
• Strong understanding of endpoint security, identity and access management, device compliance, Conditional Access, and Zero Trust security principles
• Knowledge of Microsoft Entra ID, Microsoft Defender, Microsoft 365, mobile device management (MDM), and mobile application management (MAM)
• Knowledge of enterprise device provisioning, software deployment, configuration management, patch management, and technology lifecycle processes
• Ability to develop and implement technology strategies, operational standards, and service improvement initiatives aligned with district priorities
• Strong leadership and supervisory skills with the ability to manage technical teams, establish performance expectations, and promote accountability
• Ability to build collaborative relationships, engage stakeholders, and facilitate the adoption of enterprise technology services across schools and departments
• Strong analytical, troubleshooting, project management, and problem-solving skills with the ability to evaluate system performance and recommend improvements
• Excellent written, verbal, and interpersonal communication skills with the ability to communicate technical information to diverse audiences
• Ability to manage competing priorities, evaluate operational risks, and ensure compliance with applicable policies, regulations, and cybersecurity standards

ESSENTIAL DUTIES

• Directs the development, implementation, and continuous improvement of districtwide endpoint management strategies, standards, and services to ensure secure, reliable, and efficient technology operations

• Provides leadership, supervision, and performance oversight for endpoint platform engineering and systems administration teams, establishing priorities, monitoring deliverables, and ensuring alignment with district technology objectives

• Oversees the administration, integration, and optimization of enterprise endpoint management platforms, including Microsoft Intune, Google Workspace, Chrome Enterprise, and Apple device management solutions
• Directs enterprise device lifecycle management processes, including provisioning, enrollment, configuration, application deployment, software updates, patch management, compliance monitoring, and device retirement

• Establishes and monitors endpoint security standards, device compliance policies, and configuration baselines in collaboration with cybersecurity teams to strengthen device protection, reduce vulnerabilities, and support regulatory compliance

• Collaborates with school and department leadership, distributed IT teams, and other stakeholders to assess technology needs, promote adoption of centrally managed endpoint services, and support effective change management
• Develops and monitors service performance measures, operational procedures, documentation, and reporting processes to evaluate endpoint health, service delivery, security compliance, and opportunities for continuous improvement
• Oversees endpoint technology projects, platform enhancements, automation initiatives, vendor evaluations, and resource planning activities while supporting departmental budgets, IT governance, and project management standards
• Provides technical leadership and strategic recommendations regarding endpoint architecture, Microsoft Entra ID integrations, Conditional Access, identity management, and emerging technologies to improve operational scalability and districtwide technology services
• Ensures effective coordination of endpoint management operations, including incident resolution, service continuity, staff development, and cross-functional support, while maintaining compliance with district policies and established technology standards
• Required to have prompt, regular attendance in person and be available to work on-site during regular business hours and as needed
• Performs other duties as assigned by the appropriate administrator or their representative

PHYSICAL ABILITIES AND WORKING CONDITIONS

• Vision: Ability to read small print and view a computer screen for prolonged periods
• Hearing: Ability to tolerate exposure to noisy conditions
• Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer
• Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head
• Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors
• Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress
• Additional Work Conditions & Physical Abilities: N/A

The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

COMPENSATION:
Salary Grade: IT5
Salary Range: Salary Schedules - Atlanta Public Schools
Work Year: 252 days (Annual)