Assistant Director for Clinical Services and Operations

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following\:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume)\:
For Psychologists\: A Ph.D./Psy.D. (or foreign equivalent) from an APA-accredited clinical or counseling psychology program. NYS Licensed Psychologist.
For Social Workers\: A Master of Social Work degree (foreign equivalent or higher). NYS Licensed Clinical Social Worker (LCSW).
For Licensed Mental Health Counselors\: A Master of Mental Health Counseling degree or related discipline. NYS Licensed Mental Health Counselor (LMHC) with diagnostic privileges

Three (3) years of full time experience in providing mental health care in a college counseling environment. Experience leading clinical meetings, case conferences, or staff training programs.

Preferred Qualifications\:
Experience supervising professional staff. Experience as a manager/supervisor at a university counseling center. Experience with quality assurance processes and data-driven decision-making.

Brief Description of Duties\:
The successful incumbent will manage and optimize clinical operations for Counseling and Psychological Services (CAPS). This role will manage the case assignment process to promote equitable caseload distribution, oversee chart audits to maintain compliance and quality standards, and support data collection, reporting, and continuous quality improvement initiatives across main and satellite offices. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with exceptional attention to detail. The incumbent should have the ability to handle spontaneous work demands while undertaking projects that require planning.
The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they will collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.

Clinical Operations Oversight

• Optimize systems for a smooth entry of new clients to CAPS’ services.
• Assist the Associate Director in overseeing providers’ schedules to optimize utilization of clinical services.
• Assist Associate Director in monitoring and ensuring the smooth, timely and appropriate delivery of counseling and psychiatric services.
• Manage the case assignment process and ensure client cases are distributed and absorbed efficiently and equitably.
• Oversee quarterly chart audits to ensure compliance with documentation requirements, risk‑management protocols, and quality‑improvement benchmarks.
• Manage CAPS group Programs
• Data, Reporting & Quality Assurance\: Support data collection, analysis, and reporting for leadership, accreditation bodies, and continuous quality improvement. Satellite offices as necessary.
• Contribute to strategic planning, service model development, and operational improvements that enhance student well-being and service delivery.

Direct Clinical Services

• Maintain an active caseload of individual, group, or couples counseling.
• Deliver services to students who are unscheduled (walk-in) CAPS for crisis-related issues.
• Deliver high‑quality, culturally responsive clinical care aligned with CAPS standards.
• Maintain current, accurate clinical documentation to meet NY, federal (FERPA) and accreditation standards and CAPS policies in all areas.
• Serves all campuses, including West, East (HSC), and Southampton campus locations
• Provide consultation and direct services during campus crises, collaborating with campus partners as directed.

Front Desk & Administrative Leadership

• Provide oversight to CAPS front desk operations, including phone agent services, ensuring high‑quality, student‑centered service for all seeking care.
• Support administrative processes that enhance access, efficiency, and operational excellence.
• Work closely with Student Health Services to coordinate integrated front desk staffing.
• Approach unexpected scheduling shifts and other ambiguous logistical issues with composure and resourcefulness.

Supervision & Clinical Support

• Provide clinical and administrative supervision and training for staff clinicians and/or trainees
• Offer clinical consultation to staff on complex cases, including guidance on hospitalization and other urgent mental health situations.

Outreach & Education

• Offer outreach and psychoeducational programming to the campus community to promote mental health awareness and well-being.

Professional Development and Committee Involvement\:

• Participate in opportunities that promote your learning, growth, and development (i.e. classes, training, committee, webinar, etc.).
• Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your unit/department (i.e. campus-wide traditions, events, programs, etc.).

• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Evening and weekend work may be required at times.

Special Notes\:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

In addition to the employee's base salary, this position is eligible for $4,150 UUP annual location pay, paid biweekly.

Essential Position\: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.

Stony Brook University is dedicated to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please request one by contacting oea_ada@stonybrook.edu. We will consider accommodation requests in compliance with applicable laws. This process is independent and does not require any voluntary self-identification of disability status. Please include the position title and position number (if known) in your message.

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