Assistant Director of Financial Aid

Position Summary

This role works collaboratively with the Director of Financial Aid, Assistant Director of Financial Aid, and Financial Aid Counselors to support the effective administration of financial aid programs and daily operations of the Financial Aid Office. The position requires exceptional attention to detail and accuracy, with the ability to interpret and apply federal, state, and institutional regulations while maintaining the confidentiality of sensitive student and family information. Strong written and verbal communication skills are essential, along with proficiency in Microsoft Office applications and financial aid systems, including Ellucian Colleague, NSLDS, and related database platforms. The successful candidate must demonstrate a strong commitment to customer service, possess excellent organizational and problem-solving abilities, and be capable of working both independently and collaboratively in a fast-paced, team-oriented environment

I. Essential Functions

1. Provide financial aid counseling to students and parents regarding all aspects of financial aid process. Make necessary referrals to other student service offices.
2. Conduct review of professional judgement requests in compliance with federal, state, and institutional policies.
3. Manage a student caseload/program(s).
4. Conduct verification and resolution of conflicting information and C-Codes of student and parent data in compliance with federal and state criteria.
5. Review subsequent ISIR transactions and adjust financial aid packages as needed.
6. Manage the Pell Grant and Teach programs.
7. Assist with training and mentoring staff members.

h. Provides financial aid counseling to students and parents in accordance with federal, state, and institutional policies.

i. Performs financial aid revisions to student's financial aid awards as needed.

j. Perform quality assurance checks.

k. Perform aid reconciliation.

l. Supports the financial aid counselor and financial aid administrator positions.

m. Responsible for understanding and adhering to federal, state, and institutional methodology.

n. Communicate with the student body on FAFSA filling and other deadlines via email, auto call, mailings, portal, and text as available.

o. Provide financial aid seminars and counseling as necessary. Answer inquiries from vanous sources.

p. Represents the University at professional, civic, education and government meetings as required.

q. Complete financial aid reports for the University as requested.

r. Performs such similar, comparable or related duties as may be assigned or required.

1. Qualifications

Knowledge: Bachelor's degree required. Knowledge of need analysis and verification procedures, financial aid software, knowledge of federal financial aid regulations, mainframe database experience, managerial aptitude.

Experience: 3 or more years of financial aid experience in a higher education environment are required

Skills/Aptitude: Excellent oral and written communication skills, including the ability to make effective presentations before large groups of students and parents, are required. Knowledge of and sensitivity to issues related to the recruitment and retention of a diverse student body is required. The ability to collect and analyze data, converting it to information that can be communicated to other University personnel, is required. The ability to relate effectively to students, parents, staff, faculty, and admm1strators 1s reqmred. Strong orgamzat10nal and management skills are required. Experience with office applications software, preferably Microsoft Office products, is required. Experience with MDCAPS is preferred.

Working Conditions: Normal office environment. Some overtime may be required.

Training Requirements:

1. Preventing Exposure to Bloodborne Pathogens
2. FERPA
3. Title IX
4. Hazard Communication Right to Know
5. Active Shooter
6. Office Hazards
7. Mission Orientation

“Additional Information:

Notre Dame of Maryland University does not discriminate in offering equal access to its educational programs and activities or with respect to employment terms and conditions on the basis of age, color, creed, disability, genetic information, marital status, national or ethnic origin or ancestry, race, religion, sex (including pregnancy, sexual orientation, or gender identity or expression) or veteran status or any other characteristic protected in accordance with applicable federal, state, and local laws and regulations. The following individual has been designated to handle inquiries regarding the University’s non-discrimination policy: Greg FitzGerald, Title IX/504/ADA Coordinator, Notre Dame of Maryland University, 4701 North Charles Street, Baltimore, MD 21210, (410) 532-5109.

For all other employment inquiries, please contact Human Resources at 410-532-5898 or human_resources@ndm.edu. Notre Dame of Maryland University is an EEO employer.”