Assistant Director of Housekeeping

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.

Overview:

The Assistant Director of Housekeeping supports the Director of Housekeeping in overseeing all aspects of the housekeeping department's operations, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency are maintained. This role involves assisting with staff management, training, inventory control, and upholding brand standards while contributing to a positive and productive work environment.

Key Responsibilities:

• Operational Support:
  • Assists the Director in planning, organizing, and directing daily housekeeping operations.
  • Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to established standards.
  • Assists in developing and implementing standard operating procedures (SOPs) for all housekeeping activities.
  • Monitors and manages guest requests and complaints related to housekeeping, ensuring prompt and effective resolution
  • Collaborates with the Front Office, Engineering, and other departments to ensure seamless guest experiences and operational efficiency.
• Staff Management & Development:
  • Assists in the recruitment, onboarding, training, and ongoing development of housekeeping staff, including Room and House Attendants.
  • Provides guidance, coaching, and performance feedback to team members.
  • Helps foster a positive work environment, promoting teamwork and high morale.
  • Assists in addressing employee relations issues and enforcing company policies.
• Inventory & Cost Control:
  • Aids in managing inventory of linens, cleaning supplies, guest room amenities, and equipment.
  • Assists with ordering and receiving supplies, ensuring proper stock levels and minimizing waste.
  • Helps monitor and control departmental expenses in line with budget guidelines.
  • Identifies opportunities for cost savings and efficiency improvements.
• Quality Assurance & Compliance:
  • Ensures compliance with all health, safety, and sanitation regulations.
  • Assists in maintaining brand standards and guest service excellence.
  • Participates in regular quality audits and implements corrective actions as needed.
  • Stays informed of industry best practices and trends in housekeeping.