Assistant Director of IT
Posted
Summary
Hands-on Assistant Director of IT for a mortgage lender in Santa Ana, CA (in-office, must commute): administering the Microsoft 365 tenant, servers, network, and help desk, while also supporting Encompass LOS administration, cybersecurity, disaster recovery, and mortgage-industry compliance.
We are seeking a hands-on Assistant Director of Information Technology to aid in technology operations in a fast-paced, growth-oriented, mortgage lending environment. The Assistant Director of IT supports all functions of the company's technology infrastructure and user support.
This is an in-office role located in Santa Ana, California. Applicants must be able to commute!
This is an in-office role located in Santa Ana, California. Applicants must be able to commute!
- Administer, support, and maintenance of user environment including Microsoft tenant, servers, workstations, printers, telephones, switches, firewalls, software systems, applications, etc.
- Creates, monitors, updates, escalates, and resolves help desk tickets appropriately. Maintains communication with users throughout.
- Proactively identify and correct network issues, bandwidth bottlenecks, etc.to mitigate system outages, monitor system performance, perform root cause analysis, and present recommendations to management.
- Consults with management and team members on the technology necessary to implement systems to support and advance the company.
- Maintain, monitor, and ensure continuous compliance with disaster recovery plans, computer security, antivirus, firewall protections, mortgage industry regulations, etc.
- Implement, review, and update IT policies, procedures, and network documentation to ensure continuous accuracy and document availability.
- Work as part of the team to accomplish technology objectives within the organizations short and long-term strategies.
- Aid in cyber security programs, risk assessments, audits, and vendor security reviews.
- Implement, review, and updated IT policies, procedures, and network documentation to ensure continuous accuracy and documentation availability.
- Aid in system administration, configuration, customizations, and integrations within Encompass LOS.
- Actively seek cost effective solutions to new or ongoing technology objectives.
- Other duties as assigned.
- Bachelor's degree with an emphasis in computer science or related field of study; or high school diploma in addition to equivalent training and experience related to role.
- 5+ years experience in a similar role.
- Prior experience managing Microsoft365 tenants Required
- Prior experience with Encompass LOS Preferred
- Knowledge of mortgage industry operations; retail, wholesale, and correspondent workflows Strongly Preferred
- Excellent verbal and written communication skills
- Ability to positively project and represent the Company and IT department
We offer a full suite of benefits. All full time team members have access to:
- Medical Insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401(k) with company match