Assistant Director of Loan Operations

At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

We are looking for talented, service-minded individuals who want to grow their careers in a supportive, relationship-focused environment. Our team members are essential to our success, and we invest in them through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.

SUMMARY
The Assistant Director of Loan Operations assists the Director of Loan Operations serving as a leader of the Loan Operations Department, overseeing all operational functions, staff management, business continuity planning and service level agreements. Works with the Director of Loan Operations to establish department strategies and risk-based internal controls, develop appropriate policies and procedures, and provide guidance and direction to department personnel. Exercises significant judgment and discretion in decision-making within defined but broad limits of authority.

PRIMARY DUTIES/RESPONSIBILITIES:

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

• Responsible for all functions performed in Loan Operations, as determined by the Director of Loan Operations.
• Works with the Director of Loan Operations in providing visionary leadership to optimize service performance and inspire continuous improvement of Loan Operations.
• Works with the Director of Loan Operations to develop and drive the achievement of departmental strategic goals and objectives in support of Bank-wide strategies. Allocates resources to ensure objectives are met.
• Exercises broad decision-making authority based on what is best for customers, the Bank and account officers. Has authority to take significant, calculated risks after evaluation of facts assuring quality customer service to all loan customers.
• Champions the adoption of innovative operational and technological solutions and business process automation supportive of the Bank’s Strategic Plan, including vendor provided enhancements.
• Develops and enhances Loan Operations’ service standards and their successful delivery.
• Identifies Key Performance Metrics and measures and reports performance against those KPMs.
• Develops and recommends new programs to improve efficiency, policies, operating procedures, and revision of internal standards.
• Provides staff with clear, concise written guidelines and minimizes losses through effective internal controls.
• Responsible for hiring and onboarding talent as well as coaching, mentoring, and evaluating subordinate managers.
• Clearly communicates job expectations and holds Loan Operations management and staff accountable for job proficiency, productivity, project completion, professional standards and training/career development requirements.
• Mentor management and staff members as they work to achieve individual and team performance goals. Addresses performance concerns in a timely manner when appropriate.
• Facilitates recurring team meetings that foster collaboration and strong communication (specifically to instill the FFB Culture) within the Loan Operations team.
• Work with Loan Operations managers to ensure Loan Operations staff receive cross-training to cover one another’s job duties for business continuity purposes. Ensures documented desk procedures are current.
• Responsible for ensuring compliance with policies and procedures and federal and state laws.
• Other duties as assigned by Director of Loan Operations.