Assistant Director of Rooms

Assistant Director of Rooms

Overview:

The Assistant Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention, and Guest Services. This is an executive level position reporting to the Director of Rooms. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.

Responsibilities:

Oversight of all front office and guest service operations including front desk, concierge, and bell/door associates along 4/5-star guidelines

Ensuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.

Ensuring the

Excellence in appearance of all areas throughout the hotel

Producing constant improvement in guest experience satisfaction metrics

Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings

Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems

Participating in weekly labor and financial meetings

Providing assistance in developing the annual hotel budget

Preparation of action plans as directed by management

Planning and execution of special projects given by the Director of Rooms

Daily reviews of operating outcomes (including corrective action if required)

Working closely with Valet & Loss Prevention to plan and execute the Associate Parking Plan.

Maintaining high visibility with associates and guests

Qualifications:

Bachelor's degree or foreign equivalency required.

Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.

Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.

Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).

Excellent verbal and written communication skills required.

Must demonstrate strong leadership skills and the ability to nurture managers-in-training.

Must be detail-oriented and organized.

Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.

Must be highly service-oriented.