Assistant Director- Sales

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Sales Operations and Team Leadership

• Support the Director in executing the department's annual sales strategy and achieving established booking and revenue goals.
• Monitor individual and team sales activity, pipeline development, booking pace, and account performance.
• Review sales reports and booking activity to identify opportunities and recommend corrective actions.
• Ensure consistent use of CRM systems, reporting tools, and departmental procedures.
• Assist with onboarding, training, and professional development of Sales staff.
• Serve as Acting Director during the Director's absence.

Client & Account Management

• Manage a portfolio of assigned national and regional convention accounts.
• Conduct site visits, facility tours, and client presentations.
• Develop and maintain strong relationships with meeting planners, event organizers, industry partners, and repeat clients.
• Support contract negotiations and assist in resolving complex client issues.
• Participate in pre-convention, post-convention, and client planning meetings.
• Represent MCCNO during familiarization tours, industry events, and customer appreciation functions.

Sales Performance & Business Development

• Monitor booking trends, pace reports, lost business reports, and market opportunities.
• Partner with Sales Managers to develop strategies for competitive accounts.
• Assist in identifying new markets and business opportunities that align with organizational objectives.
• Support implementation of sales campaigns and targeted prospecting initiatives.
• Track departmental KPIs and prepare performance reports for leadership.

Cross-Functional Coordination

• Work collaboratively with Event Services, Operations, Marketing, Finance, and other internal departments to support successful event execution.
• Coordinate with New Orleans & Company regarding assigned accounts, booking activity, and sales initiatives.
• Ensure seamless communication during the sales-to-event transition process.
• Support process improvements that enhance the customer experience.

Strategic Support

• Assist the Director in developing annual sales goals, departmental initiatives, and operational priorities.
• Contribute to budget planning, forecasting, and departmental reporting.
• Recommend process improvements to increase efficiency and customer satisfaction.
• Participate in strategic planning discussions and special projects.

Administration & Compliance

• Review contracts, proposals, and correspondence for accuracy and compliance.
• Ensure departmental documentation, records, and reporting remain current.
• Support policy implementation and ensure adherence to organizational procedures.
• Maintain knowledge of industry trends, venue capabilities, and sales best practices.

ACCOUNTABILITIES FOR SUPERVISION

• Participate in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel.
• Orient employees to MCCNO policies and procedures and clearly communicate job duties and responsibilities so individuals may proceed with certainty in the performance of their positions.
• Personally conduct or oversee training for new employees to ensure established procedures are clearly understood and followed.
• Monitor the work performance of assigned personnel on a continual basis, conduct effective performance appraisals, and take corrective action whenever necessary.
• Create a working climate in which assigned personnel are motivated to develop their skills and abilities and demonstrate by personal example the desired standards of conduct and work performance.
• Administer MCCNO policies in a fair and equitable manner with regard to discipline, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.

Other Skills and Abilities

• Ability to work evenings, weekends, and holidays based on business needs.
• Ability to travel occasionally for industry conferences, trade shows, and client meetings.
• Establish and maintain effective working relationships with diverse groups of people
• Demonstrated experience leading and developing high-performing sales teams.
• Strong relationship management and customer service skills.
• Knowledge of convention center operations and the hospitality industry.
• Strong presentation, negotiation, and communication skills.
• Ability to analyze booking trends and sales performance data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.