Assistant Director - Service Desk

About the role This role leads OPC’s Service Desk function and is accountable for responsive, customer‑focused level 1 ICT support. Reporting to the Director, Infrastructure and Operations, the role manages a small team of helpdesk staff, oversees the triage and governance of all incoming ICT issues (ensuring the right level 1/2/3 pathway and escalation), and ensures incidents and service requests are logged, prioritised, communicated and progressed to resolution. This role also requires implem…