Assistant eCommerce Operations Manager
Help Shape the Future of Modern Mobility
Role Overview
This role sits at the center of Travelpro's transformation—from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company.
The Digital Commerce Operations Partner supports the day-to-day management and optimization of Travelpro's global Shopify eCommerce websites, contributing directly to the achievement of annual revenue, margin, and eCommerce KPI targets. Working in close partnership with the E-commerce Platform & Operations Lead and the DTC Leads, this role helps maintain site performance, executes web projects, and ensures smooth operational continuity across multiple geographies.
Success in this role means a well-functioning digital storefront — one where site issues are caught early, projects move efficiently, and customers experience a seamless path to purchase.
What You’ll Do
Site Operations & Platform Management
- Provide internal support for multiple Shopify Plus instances across geographies and their associated teams
- Assist with website copy and design updates including landing page development and new on-site features
- Support web projects across multiple internal departments and external vendors, keeping timelines and deliverables on track
Order Management & Issue Resolution
- Monitor orders daily and work closely with Customer Service, Finance, and Operations to address fraud alerts, chargebacks, and delayed shipments
- Flag and escalate operational issues proactively to minimize customer impact and revenue leakage
Cross-Functional Support
- Collaborate with DTC Leads and the Sr. Manager, eCommerce Operations to optimize site performance
- Serve as a reliable operational resource for internal stakeholders across the eCommerce function