Assistant Engineering Manager

Assistant Engineering Manager

Location: Grand Timber Lodge

Position Type: Full-Time Exempt

Compensation: $63,960 / $76,700 (DOE)

About the Role

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Engineering Assistant Manager at the Grand Timber Lodge, you will be the cornerstone of this mission, ensuring the comfort, safety, and seamless functionality of the resort environment that makes those smiles possible. You will be the architect of operational excellence, leading a talented engineering team with vision, fostering a culture of ownership, and ensuring the highest standards of quality, safety, and efficiency across all physical aspects of our property.

This role is perfect for a hands-on leader who is equal parts strategist, mentor, and problem-solver. You will take ownership of the entire engineering support ecosystem, from inventory management and vendor partnerships to preventative maintenance and team development, always acting with our 'End of the Line' philosophy to ensure every guest and owner concern is met with a solution.

If you thrive in a dynamic, fast-paced resort setting, are driven by operational results and team success, and find deep satisfaction in empowering others while keeping our property in peak condition, we'd love to meet you.

Responsibilities

• Oversee all engineering inventory and supplies, ensuring optimal stock levels are maintained.
• Perform regular and systematic inventory checks and audits.
• Assist in developing and improving inventory tracking and storage systems to ensure organization and accountability.
• Keep the Engineering Manager informed of current inventory levels using the company’s inventory management system.
• Research, obtain quotes, and prepare cost comparisons for parts and supplies to ensure the lowest pricing.
• Establish, maintain, and secure reliable relationships with parts and supply vendors.
• Act as the primary liaison between the engineering department and all parts/supply vendors.
• Place all orders for necessary parts, equipment, and supplies.
• Verify deliveries, ensuring package contents are checked, disseminated, and organized appropriately.
• Assist the Engineering Manager with all aspects of staff management, including recruiting, hiring, training, scheduling, and performance reviews.
• Provide guidance, support, and coaching to Engineering Technicians, fostering a positive and productive team environment.
• Delegate daily work tasks and projects to Technicians based on their skill levels.
• Conduct regular quality control checks on completed work to ensure productivity and adherence to standards.
• Train staff on engineering office software, inventory procedures, and customer service protocols.
• Assist with staff evaluations, coaching meetings, and establishing performance goals.
• Maintain accurate staff performance records, including attendance and tardiness.
• Assist in setting up and managing the preventative maintenance schedule within the company software.
• Act as the "Manager on Duty" in the absence of the Engineering Manager.
• Help monitor department expenses, review and code invoices for accuracy using company software.
• Assist with monthly financials, production cost analyses, budgeting, and forecasting.
• Complete administrative duties such as updating job descriptions, coordinating time-off requests, and processing HR forms.
• Ensure the shop, storage areas, and closets are kept clean, organized, and safe.
• Act as an escalation point for guest or owner requests and complaints that staff are unable to resolve.
• Handle all situations with empathy and a focus on guest satisfaction, striving to be the "End of the Line" for every request.
• Follow up on any unresolved situations to ensure they are fully closed out.
• Participate in boiler, elevator, fire, and insurance inspections as needed.
• Be a first responder to all fire alarm incidents, notifications, and building evacuations.
• Enforce safety standards, ensuring all staff members wear proper Personal Protective Equipment (PPE) following OSHA guidelines.
• Assist with employee accident and workers' compensation claims, completing all necessary documentation.
• Participate in the company’s Crisis Management Team (CMT) and Emergency Response plan.
• Foster open communication and strong collaboration with other departments and managers.
• Communicate pertinent company information, policy changes, and safety updates to the engineering staff.
• Respond promptly and professionally to all email, voicemail, and radio correspondence.
• Uphold and enforce company Hospitality Standards, Core Standards, and policies.
• Attend, support, and help conduct company training sessions and department meetings.