Assistant Executive Housekeeper (Hampton Inn by Hilton- Lumberton, NC)
Description
Position Summary:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. Responsible for helping to achieve ongoing guest satisfaction and team goals through training, supervision and assistance to the housekeeping team. Includes maintenance, upkeep, and cleanliness of rooms, following procedures for stay-over and new guest and deep cleaning projects, in accordance with Health Department, Hampton Inn & Suites and Hilton Worldwide brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Hampton Inn & Suites Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times.
The Assistant Executive Housekeeper understands his/her leadership role within the department and hotel, as well as the entire hotel team, Hampton Inn, and Hilton Worldwide brands in general. Exemplifies the qualities of a hospitality leader: professional and properly uniformed appearance, dependable, punctual and demonstrates personal integrity. The Assistant Executive Housekeeper is familiar with all applicable Hampton and Hilton Worldwide and hotel standards of operation, so that he/she can direct and lead operations, coordinate supplies and purchasing and maintenance of the hotel in an “Outstanding” condition and inspection readiness.
The Assistant Executive Housekeeper understands the role of each position and individual in the department, and the overall daily and weekly duties of the department within the total hotel operation. The Assistant
Executive Housekeeper is familiar with all departments within the hotel and their responsibilities. The Assistant Executive Housekeeper is able to make all operating decisions within the department, exercises good judgment and recognizes when to go to another manager for support or guidance.
ESSENTIAL JOB FUNCTIONS:
- Seek opportunities to exceed guest and team member’s expectations.
- Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
- Cleansers, bleaches, and detergents can be hazardous if handled inappropriately – train staff in safe handling, know MSDS organization.
- To understand all Health Department standards of room/suite cleanliness – use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
- Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days. Support the department manager in insuring that all department employees also follow this schedule.
- Inspect, maintain or consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
- Attention to detail – rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.
- Follow hotel procedures for daily operating supplies, linens, amenities.
- Supervise and maintain shelf organization in the storerooms; inventory and ordering of supplies.
- Supervise and assist with removing trash and dirty linens from rooms/suites, monitor condition of floors.
- Report maintenance problems or complete work repair orders.
- Spot cleaning walls, carpets, light fixtures, etc.
- Supervise and assist with laundry operations.
- Assist with Lost & Found operations, coordination with Front Desk and guests.
- Deep cleaning and special projects as assigned by Manager.
- Certain uniform components are issued by the hotel (nametag). Hotel issued items should be worn only during hotel shifts. For safety purposes non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.