Assistant Facilities Manager 設施設備副理 CBRE Global WorkPlace Solutions (駐點於外商客戶案_台北信義區+桃園龍潭區)

1. Client Interface & Operation Governance

• Host the weekly operation meeting with the client; issue minutes and drive all follow-up actions to closure.
• Act as the point of contact for escalated communications between landlord, tenants, and service providers, ensuring all procedures, policies, and reporting formats are understood and implemented.
• Drive task follow-up and implementation directed by the Taiwan key client, CBRE, and line manager.
• Handle ad-hoc tasks and project support.

2. Team & On-site Service Delivery

• Coordinate and manage the team's daily activities: establish work schedules, assign tasks, and cross-train staff.
• Manage Mailroom, Janitor, and on-site vendor operations.
• Oversee daily cleaning services, indoor plant & landscape management, and pest control management.
• Design and oversee the schedule for cleaning and disinfecting the building.
• Maintain and exercise the reception backup plan to guarantee uninterrupted front-desk coverage.

3. Vendor Management

• Own the full vendor lifecycle: vendor survey, contract renewal, and price negotiation.
• Conduct market research and compare costs and benefits when evaluating new vendors.

4. Budget, Expense & Billing

• Own Taiwan FM Soft Service budget forecasting and expense management.
• Manage monthly and quarterly budgets, forecasts, expenditures, and payments.
• Run the CBRE monthly billing / invoice process.
• Keep track of regular and ad-hoc facility expenses.

5. Workplace & Site Operations

• Manage headcount and seating plans across the Taipei and Longtan sites.
• Manage office supplies: stationery, off-site document storage, beverages, pantry food and supplies.
• Provide event support: venue setup, refreshments, and catering arrangements.

6. EHS, Training & Compliance

• Implement client EHS management requirements for the site, CBRE staff, and service vendors.
• Plan and deliver in-house soft-services training and complete the required monthly information uploads.
• Own and administer the soft-services vendors' Permit-to-Work (PTW) application process.

7. Reporting, Systems & Continuous Improvement

• Review data from work order reports and create and present performance and progress status reports to management; make suggestions on how to improve efficiency.
• Complete documentation and paperwork in the Work Order system / service channel.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

8. Leadership & Values

• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors consistent with CBRE RISE values; guide the team through the application of basic practices and procedures; build consensus.