Assistant Fairmont Gold Manager

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Assistant Manager, Fairmont Gold

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Assign sufficient manning to cater for daily operational needs
Planning of VIP arrivals and departures and ensuring operational efficiency
Develop and maintain strong guest relationships to ensure guest loyalty
Handle guest issues when needed
Meet, greet, rooming and service of all VIP guests
Plan and review rosters to ensure productivity goals are met
Ensure LQA service standards are in practice as set by the hotel at all times
Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
Ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
Consistently offer professional, engaging and friendly service
Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
Monitor maintenance and development of the physical Executive Club product
Facilitate preventive maintenance program with housekeeping and engineering
Ensure highest possible revenues are generated for the Executive Club with a minimum of associated expenses.
Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Manager to ensure strategies are in place to maximize revenue opportunities
Track and Forecast daily, weekly and monthly Executive Club occupancy levels and plan accordingly
Planning, reviewing, training, monitoring, evaluation and counseling of employees

Minimum GCE “A” Level, University Degree Preferred
Minimum 4 years of luxury hotel experience, preferably in Front Office
Good decision making skills
Knowledge of Opera System and other related sub-systesm interfaceed to the PABX and/or the hotel’s computer system
Proven ability to guide and coach team members
Responsive to continuous challenges and open to making changes to achieve targeted results
Posses drive, initiative and must be able to work independently

See also