Job Location:

Minor Vacation Club at Avani+ Samui



At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

JOB DESCRIPTION

Job Title: Assistant Food & Beverage Director/Manager

Department: Food & Beverage

Reports To: Food & Beverage Director/Manager

Responsibility Level: DH or SH

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Minor Hotels we always behave in the following way…

• We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
• We use our initiative and always find the best way to solve a problem for a guest or a colleague.
• We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
• We always think of new ways to surprise and delight our guests.
• We treat guests and colleagues with dignity and respect. Everyone is important.
• We hold ourselves to the highest standards of honesty and integrity.
• We are proud to represent our hotel and our country to guests from all over the world.

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our colleagues by leading the Food & Beverage operation of the hotel. The Assistant Food & Beverage Manager is responsible for customer satisfaction, adherence to quality standards, maintenance of high staff performance, and business results.

All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.

At Minor Hotels, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Planning and Organising – with the F&B Manager

• Support the preparation of the hotel's strategic and marketing plans, and the F&B Department budget.
• Ensure that all Minor Hotels Resorts Food & Beverage Standards are being adhered to.
• Keep aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hospitality field.

Operations – with the F&B Manager

• To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
• Directly responsible for all Restaurants and Kitchen areas, ensuring a smooth running, profitable operation within the framework of the Hotel.
• Supervise the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Attain high sanitation standards throughout the Food and Beverage operation by enforcing Minor Hotels Sanitation Checklist.
• To ensure that everyone in the departments is properly looking after all hotel property and facilities.
• To ensure that departments conduct a maintenance inspection on a monthly basis.
• Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers.

Administration

• Establish and maintain effective employee relations.
• With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels.
• To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.
• Above all, to lead by example through hands on approach to motivate our Team Member to excel.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Minor Hotels, the top-performing people who do this job always demonstrate the following attitude:

• Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way

• They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

• Taking Responsibility:

• They always conduct business honestly and fairly. They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

• Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

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