Assistant Front Desk Lead (CA)
Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary:
Provide high quality concierge services for the residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, etc., and protecting the customer from unnecessary or unwanted demands by others.
Essential Duties and Responsibilities:
- Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
- Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
- Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
- Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.
- Occasionally assist with vehicle parking and provide administrative and operational support to the General Manager, as needed.