Assistant Front Desk Manager

Job Type: Full-time
Job Field: Hospitality / Customer Service
Experience: 2 years (or no experience with a relevant 2-year degree)

About the Role

Marriott International is seeking an Assistant Front Desk Manager to support daily front office operations, supervise team members and ensure excellent guest experiences at Sheraton Lagos Hotel.

Key Responsibilities

• Guide and supervise daily front desk and guest service operations.
• Support front office management and ensure smooth shift operations.
• Coach, train and encourage team members to improve performance.
• Handle guest complaints, resolve conflicts and improve customer satisfaction.
• Monitor service quality and ensure operational standards are maintained.
• Support staffing, room revenue and occupancy targets.
• Ensure proper implementation of guest recognition and service programmes.
• Participate in staff performance reviews and training.
• Monitor guest feedback and recommend service improvements.
• Support administrative, financial and loss prevention procedures.

Requirements

Applicants must meet either of the following:

• High school diploma or GED, with at least 2 years' experience in guest services, front desk or a related area; OR
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related field. No work experience is required.
• Strong leadership, interpersonal and communication skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to supervise teams and maintain high customer service standards.

How to Apply

Interested and qualified candidates should apply via:

https://careers.marriott.com/asst-front-desk-manager-sheraton-lagos-hotel/job/PDX_MI_589AC88E-6ADF-47EE-B4D9-B238EB0A0C52_22320610