Assistant Front Office Manager

Position Summary

The Assistant Front Office Manager oversees the daily operations, training, and supervision of the Front Desk and Bell Staff to ensure exceptional guest service and efficient departmental performance. This role supports the General Manager and Director of Room Operations in maintaining high operational standards, team development, and guest satisfaction while fostering a positive and professional work environment.

Essential Duties & Responsibilities (Other duties may be assigned)

· Provide daily leadership, conduct shift briefings, monitor performance, and recognize outstanding team achievements.

· Create weekly staff schedules, maintain accurate timekeeping records via Paylocity, and manage shared staff gratuities.

· Ensure the team delivers exceptional service, resolves guest concerns professionally, and executes effective service recovery.

· Perform Front Desk duties and provide hands-on leadership to maintain a clean, organized, and efficient work environment.

· Maintain deep knowledge of resort services to seamlessly coordinate communication and resolve operational issues between departments.

· Oversight of guest rates, folios, billing, refunds, and guest compensation requests.

· Ensure accurate completion of occupancy reports while assisting with budgeting, labor management, and revenue goals.

· Monitor departmental inventory, order operational supplies, and attend required operations and briefing meetings.

· Assist and support the direction of the General Manager and Director of Room Operations.

Supervisory Responsibilities

· Supervise a team of approximately 8–10 employees, including Front Desk Agents, Concierge, and Bell Staff.

· Carry out supervisory responsibilities in accordance with company policies and applicable laws.

· Responsibilities include interviewing, hiring, onboarding, training, scheduling, assigning work, evaluating performance, recognizing achievement, addressing employee concerns, and resolving operational or personnel issues.

Knowledge, Skills & Abilities

· Proven ability to lead, supervise, build cohesive teams, and train staff effectively

· Exceptional oral and written communication skills

· Ability to effectively present information and confidently respond to questions from groups of managers, clients, customers, and the general public.

· Strong problem solving skills to resolve issues involving multiple variables in standardized situations.

· Ability to maintain a friendly, professional, cheerful, courteous, and hospitable demeanor under pressure.

· Knowledge of Microsoft Office (Outlook, Excel, Word), internet browsers, and hotel reservation/property management systems, and accounting software

· Excellent organizational, multitasking, and detailed-oriented skills.

· Comprehensive knowledge of the Telluride region, and local area attractions.

· Ability to work a flexible schedule including nights, weekends, holidays, and overtime as required.