Assistant Front Office Manager
What you’ll do…
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
- Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.
What we’re looking for…
- Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must.
- Passionate about team development and a demonstrated experience in coaching and developing your team.
- You’ve got plenty of experience dealing with different types of requests successfully.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- Supervise daily reception, check-in, check-out, and guest service workflows.
- Resolve guest concerns quickly, professionally, and with care.
- Train, coach, and schedule front office team members.
- Monitor room inventory, occupancy, and yield management to help drive revenue.
- Act as the shift leader or hotel representative when the manager is away.
- Coordinate with housekeeping and maintenance to ensure clean and ready rooms.