Assistant Front Office Manager

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Supervise daily check-ins, check-outs, room assignments, and VIP arrivals. Create staff schedules, conduct shift briefings, and monitor grooming and service standards.
• Handle complex or VIP guest complaints, special requests, and billing disputes with a calm, professional demeanor.
• Liaise closely with Housekeeping (for room turnarounds and status updates), Engineering (for urgent maintenance repairs), and Concierge or Food & Beverage teams.
• Coach team members, deliver technical and hospitality training, and assist with performance evaluations and recruitment.
• Monitor room occupancy, assist with departmental budgets, track inventory of front office supplies, and prepare management reports. Ensure compliance with cash-handling, credit card, and data privacy protocols.

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
• 3–5 years of front office experience in a luxury 4- or 5-star hotel environment, including at least 1–2 years in a supervisory or duty manager role.
• Proficiency in hotel Property Management Systems (Opera Cloud-preferred), yield management basics, and Microsoft Office.
• Exceptional communication, problem-solving, leadership, and emotional intelligence under pressure.
• Availability to work rotating shifts, weekends, nights, and holidays as required by 24/7 hotel operations.

WHY WORK FOR ACCOR

•Employee discounted rates at Accor hotels worldwide

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.