Assistant Front Office Manager
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Join the team and love your job!
The team at the Iconic InterContinental Hotel is here to create and deliver luxury experiences for our guests, and that experience begins at the Front Desk. We are seeking a strong leader to drive the Front Desk team to service excellence every day.
Age Requirement: Must be at least 18 years of age Reports to: Front Office Manager/Assistant General Manager
The Front Desk experience will form the first and last impression of our guests and it’s your goal to ensure that we not only meet, but exceed, the expectations of our internal and external customers.
Responsibilities include:
- Actively recruit, train, motivate, and monitor associate behavior to attain and maintain elevated level of quality guest service.
- Achieve budgeted revenues and expenses while maximizing profitability related to the guest services department.
- Develop and implement short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development, coaching, positive reinforcement and corrective action as required.
- Effectively manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Implement, maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Effectively and pleasantly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to accurately use various office and accounting software.
- Other duties and tasks as assigned.