Assistant Front Office Manager

Part of the Hayleys Group, Hayleys Leisure PLC includes The Kingsbury Hotel in Colombo, and the various properties around the island, under Amaya Resorts & Spas and the Boutique Collection by Amaya. As part of this team, you would be contributing to the growth and expansion of the sector, while innovatively promoting the work of the talented teams at each property. Join us for a unique and exciting experience. Our team at Amaya Lake, Dambulla is on the lookout for an experienced individual to fill the available positions mentioned below:
Assistant Front Office Manager

Requirements
A Diploma in Hospitality or a related Management qualification would be an added advantage.

A minimum of two years of experience within a star-class hotel in a similar role.

Scope

Monitor and maintain grooming, hygiene and professional conduct standards among Front Office staff while overseeing daily operations.

Ensure exceptional service by recognizing VIP and repeat guests, handling guest complaints effectively and enhancing guest interaction touchpoints.

Facilitate smooth communication within the Front Office team and with other departments to ensure seamless operational flow.

Track revenue, costs, profitability and team performance, ensuring targets are met and service quality remains high.

Ensure adherence to SOPs and Minimum Quality Standards (MQSs) and lead departmental meetings to review processes and address special requirements.