Assistant Front Office Manager

ABOUT THE ROLE

Nine Orchard is a 113-room hotel in the restored 1912 bank building at the corner of Canal and Orchard on Manhattan's Lower East Side. Our guests come from every walk of life and every corner of the world, and they choose the Lower East Side for a reason. They notice everything.

The Assistant Front Office Manager supports the daily operations of the Front Office while delivering a high level of personalized guest service. You will partner closely with the Front Office Manager to lead the team, drive service standards, and ensure a seamless guest experience from arrival through departure.

We are looking for a warm, composed leader who is at their best in the lobby — engaging with guests, supporting the team in real time, and keeping every touchpoint consistent. Reports to the Front Office Manager.

WHAT YOU'LL OWN

Guest experience

• Lead by example in delivering warm, personalized, and anticipatory service

• Support the front desk, bell, and guest services teams during peak periods

• Address guest concerns in real time and ensure prompt resolution

• Maintain a strong presence in the lobby, engaging with guests and monitoring service flow

Operations

• Oversee daily front office operations, including check-in, check-out, and guest requests

• Ensure accuracy of reservations, room assignments, and billing processes

• Coordinate closely with Housekeeping and Engineering to support room readiness and guest satisfaction

• Monitor service standards and ensure consistency across all guest touchpoints

Team leadership

• Support hiring, onboarding, and training of front office team members

• Provide ongoing coaching and real-time feedback to improve performance

• Assist in creating schedules and managing labor in line with business needs

• Foster a positive, accountable, and team-oriented work environment

Financial and administrative

• Assist in managing departmental budgets, payroll, and labor controls

• Ensure compliance with hotel policies, procedures, and internal controls

• Review daily reports, occupancy, and arrivals to plan for operational needs

• Support initiatives to improve guest satisfaction scores and operational efficiency

WHO WE'RE LOOKING FOR